It was cancelled. I have not received my refund yet. I’m disappointed. ☹️
Andrei
Gray Line Iceland
1 year ago
Hello Dear Customer, Thank you kindly for taking the time to leave feedback. We are sorry to hear about the tour cancellation and understand your disappointment. Please keep in mind that the Northern Lights are a natural phenomenon. Our experienced team can only do their best to predict when and where they might appear, but ultimately, Mother Nature has the final say. We offer a lifetime guarantee for our customers to provide as many opportunities as possible to see the lights, and we hope to welcome you aboard again.
Regarding your refund, requests must be submitted via email so our team can process either a refund or a rescheduling of your tour. We kindly ask you to email us at iceland@grayline.is with your booking reference number and details of your refund request.
Sincerely,
Gray Line Team
Prepaid online and then sent me a scannable code to my email
Andrei
Gray Line Iceland
1 year ago
Dear Customer,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.
We look forward to the opportunity to serve you, or any friends and family you might refer, in the future.
Warm regards,
Gray Line Team
Recenze produktu
Datum nákupu: 21/10/2024
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
1 year ago
Easy and clear!
Andrei
Gray Line Iceland
1 year ago
Dear Customer,
We appreciate your positive feedback and kind words.
Thank you for choosing Gray Line. We look forward to welcoming you back in the future!
Best regards,
Gray Line Team
It is necessary to be attentive to chose the right date….but everything all in all: very easy, quick and secure.
Andrei
Gray Line Iceland
1 year ago
We would not be able to grow and develop without feedback like yours, Henrike. We are thrilled you had a great experience with us and hope to see you again soon.
Best regards, Gray Line Team
Recenze produktu
Datum nákupu: 20/10/2024
0
Sdílet
SS
Shosha Shen
Ověřeno Feefo
1 year ago
Andrei
Gray Line Iceland
1 year ago
Dear Shosha,
Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience!
We hope to see you again in Iceland.
Best regards,
Gray Line Team
Recenze produktu
Datum nákupu: 17/10/2024
0
Sdílet
EV
Erik Von
Ověřeno Feefo
Orlando, Florida
1 year ago
Andrei
Gray Line Iceland
1 year ago
Dear Erik,
Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience!
We hope to see you again in Iceland.
Best regards,
Gray Line Team
Recenze produktu
Datum nákupu: 15/10/2024
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
1 year ago
Andrei
Gray Line Iceland
1 year ago
Dear Customer,
Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience!
We hope to see you again in Iceland.
Best regards,
Gray Line Team
Hey Louise, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.
Best regards, Gray Line Team
Recenze produktu
Datum nákupu: 14/10/2024
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
1 year ago
Andrei
Gray Line Iceland
1 year ago
Dear Customer,
Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience!
We hope to see you again in Iceland.
Best regards,
Gray Line Team
Recenze produktu
Datum nákupu: 14/10/2024
0
Sdílet
AK
Andrzej Kotow
Ověřeno Feefo
Waterloo
1 year ago
Andrei
Gray Line Iceland
1 year ago
Dear Andrzej,
Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience!
We hope to see you again in Iceland.
Best regards,
Gray Line Team
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.