Rene was absolutely brilliant explaining how the Northern Lights occur. They went to huge trouble to find an area without cloud cover so that we actually saw them
Datum nákupu: 25/04/2023
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
3 years ago
Booking was a little confusing with the pickup stops. I messed up and put no pickup spot because I thought that meant no paid pickup spot and just Reykjavík Terminal. But I emailed them and we sorted...
The "Northern Lights Mystery Tour" was amazing. We got back to Reykjavik a little later than planned but watching the aurora dance across the sky was amazing. We could even see it from the coach when...
Grey line abandoned me at one location. Bus literally drove off without me. Customer support were not sympathetic at all
Andrei
Gray Line Iceland
3 years ago
Thank you for taking the time in writing us about your experience with us.
We are sorry to hear about this inconvenience.
I can see that our team has already been in touch with you over email.
The bus left Geysir premises on time and with all the other customers on board. After reaching the next destination, which was just a short driver away, the bus returned to pick you up and continue the tour.
We need our customers to be ready in time at the bus when leaving the site in order to make sure the tour is happening in a good manner. If these situation however do occur, we make sure that our customers are being picked up and we never leave anyone behind!
We hope that despite this incident you still enjoyed the tour with us!
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.