First time in Iceland and we had arranged transfer to our Hotel - Hilton Parlament. So after we go from Airport to transfer station first the Driver was unsure where it was and then takes us to a...
It was a little confusing having a Grayline ticket and using an orange bus with another name. I understand they are merging, but this was not clear upon arrival. Also, no Wi-Fi which was advertised....
We had a large group (17 people) and did Golden circle tour and Southern Iceland tours. Enjoyed the comfortable buses , commentary by the guides and the wonderful sights !
Recenze produktu
Datum nákupu: 27/05/2023
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Mark Mayo
Ověřeno Feefo
3 years ago
Co říká Mark Mayo o Gray Line Iceland:
No one showed up. They informed i me it was some internal error , but when you book a private driver and no one shows up it’s hard to get a rating above 1 star.
Andrei
Gray Line Iceland
3 years ago
Thank you for taking the time in writing us this review.
We deeply regret the inconvenience caused and we will make sure such errors will not repeat again.
We hope you had a nice time in Iceland and that you will visit us again. It will be our pleasure to have you on board with us and prove that this was an isolated and unfortunate case.
The website did not make it clear before paying for the reservation there would be a bus to a bus station where we would transfer to a second bus. This is fine, just surprising, because the website...
They can have their buses show up? I arrived at my pickup stop in Reykjavik 15 minutes early. Forty-five minutes later, when the bus hadn't arrived, I called them. They said I was listed as a "no...
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Andrei
Gray Line Iceland
3 years ago
Thank you for taking the time in writing us about your experience with us.
We regret to hear about this inconvenience and we would like to learn more and investigate what happened in this matter. An email has now been sent to you and we look forward hearing back from you.
Good Service, and didn’t know they pick you up and take you to a main bus station and you switch buses because Iceland doesn’t want big buses in there city’s I learned
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.