Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Gooseberry Shop Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/gooseberry-shop-ltd | Feefo

Zobrazení všech 2,623 recenzí

Trusted Customer

9 years ago

Datum nákupu: 16/05/2016

Co říká Trusted Customer o Gooseberry Shop:

Wrong product sent

Wrong product supplied

Adam

Gooseberry Shop

9 years ago

Hi Richard,

As discussed over the phone, the product is actually the new updated Bottle design. So the correct product.

However, when you are home please check and i'm here to assist if needs be.

Adam

Gooseberry Shop

9 years ago

Hi Richard,

Did you manage to check the product?

Trusted Customer

9 years ago

Hi Yes makes sense now, thanks

Adam

Gooseberry Shop

9 years ago

Hi Richard,

I take it your are happy that we have issued the correct product? If so would you mind reverting the negative feedback, if you don't mind?

Thanks for getting back to me.

Prohlédnout si celou recenzi zákazníka

Trusted Customer

Birmingham

9 years ago

Datum nákupu: 11/05/2016

Co říká Trusted Customer o Gooseberry Shop:

Good service

Have used before and appreciate reliability - order arrives when expected. Customer services responded quickly and clearly to a query I had.

Prohlédnout si celou recenzi zákazníka

Trusted Customer

9 years ago

Datum nákupu: 14/05/2016

Co říká Trusted Customer o Gooseberry Shop:

Great service

Prohlédnout si celou recenzi zákazníka

Trusted Customer

9 years ago

Datum nákupu: 13/05/2016

Co říká Trusted Customer o Gooseberry Shop:

Very good service.

This was my second order, good service and communication ,arrived quickly. Competitively priced.

Prohlédnout si celou recenzi zákazníka

Trusted Customer

Staffordshire

9 years ago

Datum nákupu: 11/05/2016

Co říká Trusted Customer o Gooseberry Shop:

Received order promptly. They didn't have the size I'd ordered, so they made it up with smaller bottles so I ended up with slightly more.

Prohlédnout si celou recenzi zákazníka

Trusted Customer

Solihull

9 years ago

Datum nákupu: 09/05/2016

Co říká Trusted Customer o Gooseberry Shop:

Sent me the wrong product :-(

I have just realised they have not sent me the straighteners that I ordered - they have sent me a cheaper set, Need to complain and ask for refund or to be sent the straighteners I ordered

Adam

Gooseberry Shop

9 years ago

Hi Tina,

I am sorry that you have been sent the incorrect straighter. As discussed i'm investigating why this has happened and issuing a replacement along with a returns label if needs be. Thanks for your patients i will be back in contact shortly

Adam

Gooseberry Shop

9 years ago

Hi Tina,

I have been trying to call you to give you an update. The product is correct and is multi voltage as required. Can you get back to me when you are ready please?

Trusted Customer

9 years ago

Thanks for resolving Adam - I have rerated to reflect your response to my feedback rather than the initial mistake. Thanks

Adam

Gooseberry Shop

9 years ago

Hi Tina,

I have just issued your discount as promised. Hope to see you again in the future, pleasure dealing with you :)

Prohlédnout si celou recenzi zákazníka

Důvěryhodný zákazník

9 years ago

Datum nákupu: 10/05/2016

Product delivered as described, with 3 little sample bottles too! (Although the bottom of one was chipped)

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Trusted Customer

Barnet

9 years ago

Datum nákupu: 12/05/2016

Co říká Trusted Customer o Gooseberry Shop:

Compliments!

Very fast and efficient and impressed that one little bottle was not packaged in half a tree!

Prohlédnout si celou recenzi zákazníka

Trusted Customer

Enfield

9 years ago

Datum nákupu: 08/05/2016

Co říká Trusted Customer o Gooseberry Shop:

Very happy with product also got a case for free.

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Trusted Customer

West country

9 years ago

Datum nákupu: 10/05/2016

Co říká Trusted Customer o Gooseberry Shop:

Quick,efficient service, very impressed.

Excellent my shampoo and conditioner came within a couple of days, l will definitely order from them again , products were carefully packed.

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Neobdržel/a jste pozvánku k recenzi?

O Gooseberry Shop

Gooseberry Shop is an award winning Business based in the City of Nottingham. Nominated for Hairdresser of the Year in the British Hairdressing Awards. Our Editorial work regularly features in leading consumer and Industry publications. Gooseberry Only stocks the very Finest Professional Hair Care and Beauty products.

Přečíst vše

01159988553

880 Woodborough Road, Mapperley, Nottingham, Nottinghamshire, NG3 5QR, United Kingdom

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