Recenze společnosti Goodfellow

Hello, I’d like to start by sincerely apologizing for the frustration and confusion caused by this situation. We understand the importance of delivering on the promises we make. I apologize for any confusion caused by our sales representative’s communication. It was never our intention to mislead you or provide a bait-and-switch experience. I will address this communication error with the sales representative you worked with to ensure that this does not happen again. I also understand your disappointment regarding the defect in the final part. This is certainly not the level of quality or service we aim to provide, and we deeply regret the additional delays this caused. We take full responsibility for the oversight and are committed to resolving the issue as quickly as possible. Thank you for bringing this to our attention, and once again, I apologize for the inconvenience and miscommunication. We greatly value your business and are committed to earning back your trust. Please don’t hesitate to reach out with any further questions or concerns. We’re here to assist you in any way we can. Ron Clawson Regional Sales Manager US ron.clawson@goodfellow.com

Thank you for taking the time to provide feedback on your recent experience. We are aware that there have been issues with your recent deliveries and are working hard to resolve these. Our management team will contact you directly to set up a meeting to review the root causes and confirm the steps taken to prevent any more issues moving forwards. We can assure you that we value your custom and will work hard to restore your confidence in Goodfellow.