Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

GetLuxe Recenze | Hodnocení zákaznického servisu pro {{merchantUrl}} | Feefo

Zobrazení všech 122 recenzí

Trusted Customer

8 years ago

Co říká Trusted Customer o GetLuxe:

Excellent Service

Sarah Coleman with who we dealt provided excellent service. She was very helpful and she went out of her way to ensure we were able to book our holiday on the dates we wanted and that we were able...

Přečíst další

Trusted Customer

8 years ago

Co říká Trusted Customer o GetLuxe:

we had good communication from your rep.he did well,just hope the holiday is as good

Důvěryhodný zákazník

8 years ago

The process was easy and hassle free

The process was easy and hassle free. We booked our trip for October this year. The only thing i noticed was that i continued to receive SMS for the same deal that was due to expire to not miss the...

Přečíst další

Jessica.Roberts@ignitetravel.com

GetLuxe

8 years ago

Dear Melinda,

Thank you for taking the time to send us the feedback. We will ensure this gets back to the relevant department so we can improve our processes.

Kind Regards,

Jessica.

Trusted Customer

Brisbane

8 years ago

Co říká Trusted Customer o GetLuxe:

Poor Customer Service

Undoubtedly the worst travel company I've ever used. Poor customer service. Airline cancelled one leg of our flight and GetLuxe wanted to charge us extra to rebook the flight home. We rang the...

Přečíst další

Kelsey B

GetLuxe

8 years ago

Good morning John, I have escalated this feedback to the GET LUXE manager and he is currently looking into it further with team. He would like the opportunity to speak directly with you about this. If you're comfortable to do so, please let me know a time that would suit you and I'll pass that right on. Kind regards, Kelsey

Důvěryhodný zákazník

8 years ago

Great deal - I think but haven’t got there yet to confirm - booking went well

Důvěryhodný zákazník

8 years ago

Staff helpful but when I booked I didn't seem to have an option to increase baggage on plane

Jessica.Roberts@ignitetravel.com

GetLuxe

8 years ago

Dear Judith,

I’m sorry that you weren't given an option to increase your luggage capacity. I have passed on your request to our Customer Service team. Please expect to hear from them this afternoon to resolve the issue.

Kind Regards,

Jessica

Trusted Customer

8 years ago

Co říká Trusted Customer o GetLuxe:

thy phone to check at the bucking was correct

Trusted Customer

8 years ago

Co říká Trusted Customer o GetLuxe:

Company seemed to be well organised. Yes, I would use them again.

Trusted Customer

8 years ago

Co říká Trusted Customer o GetLuxe:

User friendly

Efficient and friendly

Trusted Customer

Bundoora.Vic.

8 years ago

Co říká Trusted Customer o GetLuxe:

Great holiday packages.

All inclusive holidays with upgrades and very good extras all in one booking. Promt email confirmation followed up with direct personal call.

Neobdržel/a jste pozvánku k recenzi?

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti GetLuxe

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?