I am always pleased with my purchases, The presenters are incredible and honest and every gemstone is great.
Recenze produktu
Gem Collector US
Gem Collector US
11 years ago
Thank you for your response regarding item VTJJ98.9.
Unfortunately we have been unable to contact you today regarding the item in question. We at Gemporia are sorry to hear that you were not satisfied with the particular item.
We are sorry that the item you received was not up to our normally high quality standards. I would advise for you to return the item so we may inspect, also you have the option of a refund, replacement or credit depending on your preference. Your return postage will be compensated if a fault is found.
Please accept our sincere apologies.
If you require any further assistance, please do not hesitate to contact us at Rocks TV.
Nazam Akram - Help Team
www.Gemporia.com
0
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Důvěryhodný zákazník
11 years ago
Datum nákupu: 10/05/2014
I always love ordering from Gem Collector, Incredible Product
Since the company began making ALL of it's gemstone inventory available to USA customers it has been a great pleasure purchasing from them. In my past dealings with customer service representatives I...
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Recenze produktu
0
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Důvěryhodný zákazník
11 years ago
Datum nákupu: 05/05/2014
Very nice staff
Recenze produktu
Gem Collector US
Gem Collector US
11 years ago
Thank you for your comments.
We are sorry to find that the item wasn't as expected.
Once we receive your returned parcel, we will begin processing. Please be mindful, that if you have opted for a refund it may take several working days for the funds to become available in your account.
Should you wish to discuss this further with us, please contact our Help Team.
Danielle - Help Team
www.Gemporia.com
0
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Důvěryhodný zákazník
11 years ago
Datum nákupu: 04/05/2014
Their usual exemplary service
Recenze produktu
0
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Důvěryhodný zákazník
11 years ago
Datum nákupu: 15/04/2014
Excellent, really like the hosts. They make the experience enjoyable and are so knowledgeable!
Recenze produktu
0
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Důvěryhodný zákazník
11 years ago
Datum nákupu: 18/04/2014
Excellent all around.
Recenze produktu
0
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Důvěryhodný zákazník
11 years ago
Datum nákupu: 01/05/2014
Stones sold should be checked for quality control. Had a big hunk out of it.
Recenze produktu
Gem Collector US
Gem Collector US
11 years ago
Thank you for your feedback
We were unable to reach you today when we called
We are very sorry to hear that your items have become faulty, please return this to us under our 6 months warranty and we can issue you with either a replacement (subject to stock availability) or a refund inclusive of your returns postage charge. We are very sorry that this has happened and rest assured it will be inspected once it arrives back in our warehouse to ensure this does not happen again.
Hope this helps
Tom Whitty
Help Team - Gem Collector
0
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Důvěryhodný zákazník
11 years ago
Datum nákupu: 30/04/2014
Reasonable shipping times and even sent a certificate of authenticity.
We believe we offer the best value for genuine gemstones the world has ever seen. How do we do this? We travel the globe, and where possible source gemstones directly from the mines.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
We believe we offer the best value for genuine gemstones the world has ever seen. How do we do this? We travel the globe, and where possible source gemstones directly from the mines.
