Hello Jan,
Thank you very much for taking time to review Frezyderm service. As we can see in your account of our website, you placed your order choosing the standard shipping method. We clearly mention in our website that the estimated delivery of the Standard shipping method is 4-7 business days. You received your package within 7 business days which was on time.
Regarding the exchange rate charge, it has not to do with our website but with your bank. Also, you may have noticed that when you buy online from other countries with different currency, this charge always exists but coming from your bank not from the company.
Kind regards
Frezyderm team