Great range of products, customer service team are really excellent, going the extra mile to sort out a query from me. Delivery of purchases was speedy and products perfect for me.
Freewheel Customer Services
Freewheel
6 years ago
Hello! That's fantastic to hear, we really appreciate the kind words and nice feedback! Thank you very much for shopping with Freewheel and I hope you enjoy your new products!
Ordered 2 pairs of mtb shoes into local bike shop...two to try; one to buy and completed purchase with them. No problems and would use freewheel again if saves running around lots of different shops...
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Freewheel Customer Services
Freewheel
6 years ago
Hey Andrew, glad to hear that you're happy with service and that it made your shopping experience much easier! Really appreciate the good feedback.
Refunds on returns were very slow and required prompting from me to achieve completion.
Freewheel Customer Services
Freewheel
6 years ago
Hi Peter, thank you very much for your feedback and shopping with Freewheel. We had experienced some teething problems with the return courier which had a knock on effect with refunds. We apologize for this delay, this issue has since been rectified.
Freewheel isn’t just another online bike store. It’s a way to help independent bike dealers to get online and open themselves up to a whole new audience. In a marketplace where it’s getting harder and harder to run a bike shop, we want to make sure that all the amazing shops we work with have the chance to thrive.
Freewheel means the best of both worlds: all the benefits of ordering online but backed and supported by your local independent bicycle shop. It’s your local bike shop online.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Freewheel isn’t just another online bike store. It’s a way to help independent bike dealers to get online and open themselves up to a whole new audience. In a marketplace where it’s getting harder and harder to run a bike shop, we want to make sure that all the amazing shops we work with have the chance to thrive.
Freewheel means the best of both worlds: all the benefits of ordering online but backed and supported by your local independent bicycle shop. It’s your local bike shop online.
