Recenze společnosti FlyDirect

What an amazing 5-star review, we are so happy to hear the FlyDirect team where helpful and provided good customer service whenever required. It sounds like you had a great holiday in Tenerife and we look forward to welcoming you back on your next trip!

Thank you for your review. I’m pleased to hear that you found the booking process straightforward overall, and we really appreciate your constructive feedback regarding the website. I’m sorry to hear you had trouble with the transfer page. While it is currently working as expected, we will continue to monitor this to ensure a smoother experience. It’s disappointing to learn that your stay did not meet expectations. The Sol Tenerife is advertised as being in the heart of the resort’s vibrant nightlife, which many customers enjoy, although we do appreciate this may not suit everyone. For any future travel plans, we would recommend speaking with our knowledgeable team, who would be more than happy to suggest accommodation better suited to your preferences and help ensure a more relaxing stay. We were not made aware of the issues during your time away, and had we been contacted, either ourselves or our representative in Tenerife would have done everything possible to assist, including exploring a room change or alternative accommodation where available. We hope that you will choose to travel with FlyDirect on another occasion.

Thanks for your feedback

Thank you for your comments, I will pass your feedback onto our partners at Smartwings and we hope to welcome you on-board a future FlyDirect flight or holiday soon.

What wonderful feedback, we hope to welcome you on your next FlyDirect adventure soon

Thank you for your feedback and we’re pleased to hear that Karen in our Customer Services team provided great personalised service, I will pass on your kind comments. We’re sorry to hear about the issues you experienced with the transfer request and the special assistance at Tenerife Airport. We can confirm that assistance requests are passed to the relevant airport teams in advance, but we will review this further with the airport handling agents to understand what may have happened on this occasion. It is great to hear that the assistance team at Jersey Airport were fabulous and I hope that this experience you encountered in Tenerife will not deter you from a future FlyDirect flight or holiday.