Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

FlyDirect Recenze | Hodnocení zákaznického servisu pro {{merchantUrl}} | Feefo

Důvěryhodný zákazník

Ověřeno Feefo

9 years ago

Service for booking, payments and paperwork all extremely well organised and straight forward. Have travelled on two occasions on Fly Direct - Voltea this summer. On both occasion experienced delays....

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Rebecca Evans

FlyDirect

9 years ago

Many Thanks for your feedback. We apologise for the delays suffered on your trips. On the 3rd August unfortunately Jersey suffered heavy fog which caused delays, and on 10th August a technical issue required a last minute change of aircraft. As we're sure you understand, the safety of our passengers is our top priority. We're pleased that you found our booking system simple and efficient, and look forward to seeing you on board again soon.

Datum nákupu: 25/12/2015

0

Důvěryhodný zákazník

Ověřeno Feefo

9 years ago

Great Service

Great not to have to fly to the UK to go on holiday! All went smoothly from first enquiry to our return. Efficient service and great airline (Volotea).

Rebecca Evans

FlyDirect

9 years ago

Many Thanks for your feedback, we're delighted you enjoyed our direct hassle-free service with Volotea and hope to see you on board again soon.

Recenze produktu

Datum nákupu: 16/10/2015

0

Důvěryhodný zákazník

Ověřeno Feefo

9 years ago

We just used the flight option and it worked very well with friendly and attentive airline and airport employees.

Rebecca Evans

FlyDirect

9 years ago

Many Thanks for your feedback. We're pleased that you had an enjoyable trip with Flydirect and hope to see you on board again soon.

Recenze produktu

Datum nákupu: 27/03/2016

0

Důvěryhodný zákazník

Ověřeno Feefo

9 years ago

Bad seat allocation

Unfortunately delayed for approximately 1.5 hours on the outward journey and more frustration on the return when (despite checking in 3 family members on the same booking sheet) we were allocated...

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Rebecca Evans

FlyDirect

9 years ago

Many Thanks for your feedback. We are extremely sorry about the delay, which was down to an essential change of aircraft after a technical issue. As we're sure you understand, safety of passengers is our primary concern. With regards the seat allocation on return, bookings are manually allocated by reference number, and every effort is made for people to be seated together, however admittedly this is not always possible when we have a large number of family groups on board. We apologise for this inconvenience. We hope that these issues did not detract from an enjoyable holiday, and that we can be of service to you again in future.

Recenze produktu

Datum nákupu: 05/01/2016

0

RS

Richard S

Ověřeno Feefo

Jersey

9 years ago

Co říká Richard S o FlyDirect:

Lovely hotel - shame about the travel arrangements!

Good choice of hotels! Particularly enjoyed the adult only choice - would be useful to have more all inclusive options. Very easy to book & sort paperwork etc. Flight arrangements were...

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Rebecca Evans

FlyDirect

9 years ago

Many Thanks for your feedback. We're very pleased to hear that you enjoyed your choice of hotel. Our apologies for the delays suffered each way. On departure the delay was down to heavy fog at Jersey Airport, and on return a technical problem required a last minute change of aircraft. As we're sure you understand, the safety of our passengers is our top priority. We agree that the collection time seems very early, and apologise for this. We will speak to our transfer partners immediately to resolve this in future. We hope that these issues did not detract from an enjoyable holiday, and we hope to be of service to you again in future.

Recenze produktu

Datum nákupu: 15/04/2016

0

JS

Janine Slous

Ověřeno Feefo

Jersey

9 years ago

Co říká Janine Slous o FlyDirect:

First few years service seemed a lot better. And flights are not cheap !!

We were delayed going and coming back. It would also be better to be able to check in online as if you were not at the front To check in you did not get seats with people you were traveling. Staff at...

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Recenze produktu

Rebecca Evans

FlyDirect

9 years ago

Many Thanks for your feedback. We're really sorry that you were given incorrect information on the way out; the delay on the 3rd August was due to the thick fog at Jersey Airport. Unfortunately on your return today an unavoidable change of aircraft was required which held up the boarding process. As we're sure you understand, the safety of passengers and crew is our primary concern. We regularly review our service, and whilst we appreciate that online check in would be preferable for some of our clients, unfortunately it is not possible on this charter service. We sincerely hope that this did not detract from an enjoyable holiday in Majorca, and that we can be of service to you again in future.

Datum nákupu: 05/11/2015

0

M

Ověřeno Feefo

Jersey

9 years ago

Co říká M o FlyDirect:

Great service - terrible airline

The flight was fantastic from Jersey 1 hour 45 mins is perfect for us. One thing that wasn't great was the airline and it's staff. They weren't particularly friendly or helpful, we were sat on the...

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Lydia Smith

FlyDirect

9 years ago

Many Thanks for your feedback. We are sorry to hear about the service you experienced prior to departure, and will pass this on to the airline. Having to wait for a departure slot is not a regular occurrence,however we agree this should have been handled better. We’re delighted to hear that the flight and your holiday in Majorca was otherwise enjoyable, and look forward to welcoming you back on board soon.

Recenze produktu

Datum nákupu: 22/11/2015

0

TP

Ověřeno Feefo

9 years ago

Co říká TP o FlyDirect:

Room for improvement

Couldn't book online, had to phone & book. Women I booked with was very brusque & not entirely welcoming, not a great first impression. Once I'd received my booking confirmation I noted that my...

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Lydia Smith

FlyDirect

9 years ago

Many Thanks for your feedback. Please accept our sincere apologies that your expectations were not reached on this holiday. We strive for excellent customer service and seem to have missed the mark on this occasion. This will be addressed with our team without delay. We are surprised to hear your report regarding the Ola El Vistamar Hotel as we have previously had excellent feedback about this property. Please be assured that we review our hotel offering each year, and take all comments into consideration as part of this process. We hope that you will give us a second chance to impress in the future.

Recenze produktu

Datum nákupu: 12/05/2016

0

AN

Annette

Ověřeno Feefo

Jersey

9 years ago

Co říká Annette o FlyDirect:

Poor Communication

Booking Ref 549539 After arriving at Palmer airpot we didn't find the coach transfers to our hotel so we had to get a taxi. on arriving at the hotel we tried to check in and they didn't have us on...

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Lydia Smith

FlyDirect

9 years ago

Many Thanks for your feedback. As discussed in more detail by separate email, we regret that you were not able to locate the transfer desk in Palma airport, and we're sorry that confusion at the hotel delayed your check in. We hope this did not have too great an impact on your holiday, and are pleased to hear that you enjoyed the Sol Guadalupe Hotel.

Recenze produktu

Datum nákupu: 08/02/2016

0

MC

Murphy-O'Connor

Ověřeno Feefo

Jersey

9 years ago

Co říká Murphy-O'Connor o FlyDirect:

Great going direct - only 1.5 hours to Majorca - will use again next year!

No problems with the outbound flight but the check-in on the return flight was terrible - nearly an hour queuing and the person who was checking people in was unqualified and did not really know what...

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Rebecca Evans

FlyDirect

9 years ago

Many Thanks for your feedback. We're pleased to hear that you had an enjoyable holiday in Majorca and hope to see you on board again soon.

Recenze produktu

Datum nákupu: 27/12/2015

0

Recenze společnosti FlyDirect

MAJORCAVíce recenzí pro tento výrobek (889)Prohlédnout si stránku výrobku

MAJORCAVíce recenzí pro tento výrobek (889)Prohlédnout si stránku výrobku

MAJORCAVíce recenzí pro tento výrobek (889)Prohlédnout si stránku výrobku

Barcelo AlbatrosVíce recenzí pro tento výrobek (5)Prohlédnout si stránku výrobkuHave already fed back to them and Tripadvisor

MAJORCAVíce recenzí pro tento výrobek (889)Prohlédnout si stránku výrobkuThink when you pay £300 you expect a better service as delay going was due to technical fault then became weather, not really sure for sure what it was, coming back again not clear information !

MAJORCAVíce recenzí pro tento výrobek (889)Prohlédnout si stránku výrobkuWe loved it, we booked a hotel separately and couldn't fault it

Sol Guadalupe HotelVíce recenzí pro tento výrobek (1)Prohlédnout si stránku výrobkuApart from a mix up on arrival the hotel was great, entertainment was superb and facilities were clean and well cared for.

Club MarthasVíce recenzí pro tento výrobek (9)Prohlédnout si stránku výrobkuWe thought the resort was very good but did not deserve to be 4 star but rather 3 star as the bathroom fittings and the rooms in general do need an update but overall the resort was very good with...Přečíst další

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?