Dear Sara,
Thanks for your comment and for your continued custom. We are sorry that the product did not meet your expectations.
We are in contact with the manufacturer of Long Burn Hardwood RUF to investigate this matter and assure quality of future deliveries.
Please feel free to contact us at 02030020359 with any further comments, concerns, or suggestions you wish
to share. We would love to make things right if you give us another chance.
Kind regards,
Bioglow Wood Fuels