Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

First Class Holidays Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/first-class-holidays | Feefo

Zobrazení všech 207 recenzí

Trusted Customer

9 months ago

Datum nákupu: 04/10/2024

Co říká Trusted Customer o First Class Holidays:

Problem with trains in Canada - sorted by Emma!

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Mary Routledge

Kempston Bedford

9 months ago

Datum nákupu: 04/09/2024

Co říká Mary Routledge o First Class Holidays:

Canada 25

Very helpful. Gave good advice as to where to go/see. They changed a couple of days around on our itinerary us when we asked. The confirmation of the holiday came through by email very quickly.

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Důvěryhodný zákazník

9 months ago

Datum nákupu: 04/09/2024

Expected better

My first pint of contact was Linda Moyes who sent me information on itinerary. We needed few days to decide eventually we decided to go ahead. Spoke to Linda, It was 13000 pounds worth of holiday but...

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First Class Holidays

9 months ago

Dear Smita, Thank you for sharing your feedback with us. I appreciate you bringing them to our attention and I assure you that we take this matter seriously, and I will ensure it is addressed with our team to improve our service moving forward. We truly value your trust in us for your holiday plans, and I understand how important it is for you to feel excited and supported during this process. I will personally follow up to ensure you receive the attention and warmth you expect from us. Please get in touch with me directly if you have any further concerns or if there's anything specific we can do to enhance your experience. We’re committed to making your holiday truly special. Thank you for your understanding. Warm regards, Emma, First Class Holidays

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Trusted Customer

U.K

9 months ago

Datum nákupu: 23/08/2024

Co říká Trusted Customer o First Class Holidays:

Thankyou, great service, and felt reassured, rather than booking direct

Knowledge and confidence that knew what to do

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Alan

Wolverhampton UK

9 months ago

Datum nákupu: 09/09/2024

Co říká Alan o First Class Holidays:

The Canadien From Vancouver to Toronto.

We received calls and service as promised, so far, our holiday is not until 24/3/25 all looks good.

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Henry Mooney

Ripon, North Yorkshire

9 months ago

Datum nákupu: 28/08/2024

Co říká Henry Mooney o First Class Holidays:

Tickets to Go!

Trying to book train tickets in Canada. Canadian Pacific wanted a Canadian Debit card to do so. Contacted First Class Holidays as they were given as a Partner with CP. Steph Burns and Lily Routledge...

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Důvěryhodný zákazník

9 months ago

Datum nákupu: 10/09/2024

VIARail bookings in Canada

Delighted with the service we received; Emma Washington was extremely helpful, attentive and efficient.

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Důvěryhodný zákazník

10 months ago

Datum nákupu: 12/08/2024

With not being regular long distance travelers we sometimes felt that an occasional update would have been helpful. But if we had a query it was always answered clearly and whoever we spoke to was...

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Důvěryhodný zákazník

10 months ago

Datum nákupu: 12/08/2024

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Alexandra

London

11 months ago

Datum nákupu: 12/08/2024

Co říká Alexandra o First Class Holidays:

Poor experience

I booked the Canadian via the company and honestly it wasn’t a pleasant experience. The staff were very poor at communicating, held information back unless you knew what to ask and genuinely made you...

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First Class Holidays

9 months ago

Thank you for sharing your feedback. We sincerely apologise that your experience with us did not meet your expectations. Effective communication and customer satisfaction are our top priorities, so we’re disappointed to to hear this. Our customer service team have been in touch, and we appreciate your willingness to discuss your experience further. Your insights are invaluable in helping us improve our services, and we are committed to addressing the issues you faced. If there’s anything else we can do to assist you, please don’t hesitate to let us know. We hope to have the opportunity to serve you better in the future. Warm regards, First Class Holidays

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Neobdržel/a jste pozvánku k recenzi?

O First Class Holidays

Our passionate team of management and staff have a genuine love for what they do: making people’s dream holidays become a reality. We have first-hand experiences of the destinations we offer; the advice and tips we can give you are based on a reliable wealth of knowledge that we’ve garnered from our own travels.

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0161 888 5630

First Class Holidays, Trafford House, Chester Road, Manchester, Lancashire, M32 0RS, United Kingdom

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