Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Feefo Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/feefo-com | Feefo

Zobrazení všech 3,329 recenzí

Důvěryhodný zákazník

15 years ago

Datum nákupu: 10/08/2009

Excellent service. We would like to improve our feedback from customers. We have requested a…

Excellent service. We would like to improve our feedback from customers. We have requested a method to improve the information in the Subject line of the request for feedback email. We appear to...

Přečíst vše

Feefo

15 years ago

We can personalize the subject line, and would be pleased to try any variation that might be more effective. We are very keen to maximize the number of feedbacks you receive. Bill

Prohlédnout si celou recenzi zákazníka

Důvěryhodný zákazník

15 years ago

Datum nákupu: 10/08/2009

When I started with you, I received 10 responses since then I have received none. I…

When I started with you, I received 10 responses since then I have received none. I use "Upload Sales" to inform you. Have you received my uploads and have you forwarded them? ...

Přečíst vše

Feefo

15 years ago

you appear to have neglected to complete your uploads by clicking on the "Store these uploaded values" button at the bottom of the upload confirmation screen. The last upload we have is from 19th July. I will send you a copy of the user guide so that you can access all the information you need. It's a shame you didn't notify us directly, but at least now this is public, others will be able to perhaps avoid this problem! The system is working fine and once you read this, I'm sure the feedback will be flooding in! You may also like to note that all uploads are notified by email - so no email = no upload! Hope that helps? Best wishes Ed Lennox

Prohlédnout si celou recenzi zákazníka

Důvěryhodný zákazník

15 years ago

Datum nákupu: 10/08/2009

We have found feefo to be the ideal way to assure prospective new customers of…

We have found feefo to be the ideal way to assure prospective new customers of our high levels of service and product. Being independant customers seem to trust it's independance. It also provides...

Přečíst vše

Prohlédnout si celou recenzi zákazníka

Důvěryhodný zákazník

15 years ago

Datum nákupu: 10/08/2009

Think level of service is second to none, Ed and Bill both fantastically responsive to…

Think level of service is second to none, Ed and Bill both fantastically responsive to sorting the inevitable teething glitches of getting it up and running. Now that it is we are getting a high...

Přečíst vše

Feefo

15 years ago

We're delighted you are so happy with the service. Ed Lennox

Prohlédnout si celou recenzi zákazníka

Důvěryhodný zákazník

15 years ago

Datum nákupu: 10/08/2009

We've been using the service since late 2008 and have found Feefo to be a…

We've been using the service since late 2008 and have found Feefo to be a very accommodating business - both pre- and post-sales. The service is more cost effective and intuitive for customers than...

Přečíst vše

Feefo

15 years ago

Thanks for the kind words. All the best Ed Lennox

Prohlédnout si celou recenzi zákazníka

Důvěryhodný zákazník

15 years ago

Datum nákupu: 10/08/2009

I think it's a great idea! It really helps focus the mind on our customers' needs. It…

I think it's a great idea! It really helps focus the mind on our customers' needs. It is working very well for us and I'm glad we've decided to use Feefo.

Prohlédnout si celou recenzi zákazníka

Důvěryhodný zákazník

15 years ago

Datum nákupu: 10/08/2009

Too early to tell if the feedback link from our website persuades potential clients to…

Too early to tell if the feedback link from our website persuades potential clients to call us instead of the competition, but it cannot be a bad thing. Service is easy to use.

Prohlédnout si celou recenzi zákazníka

Důvěryhodný zákazník

16 years ago

Datum nákupu: 04/05/2008

Through our web platform Digivate. Feefo provide an excellent service. Very responsive to client requests and…

Through our web platform Digivate. Feefo provide an excellent service. Very responsive to client requests and it is an outstanding way of getting access to customer service information we previously...

Přečíst vše

Feefo

16 years ago

Will Thanks for this. I have thought around whether to cancel the negatives that then become positive, and have been slow to do so. It is often more impressive for a potential customer to see the response to the complaint than to have that response absorbed into the many comments from satisfied customers. But I'm open to suggestions. One solution might be to remove the negative from the percentages, but still include it in the list when anyone wants to 'see all' bad ratings. Bill

Prohlédnout si celou recenzi zákazníka

Důvěryhodný zákazník

16 years ago

Datum nákupu: 04/05/2008

Really like the concept & the ease of use. We have been really surprised by the…

Really like the concept & the ease of use. We have been really surprised by the type of feedback we've recieved - guests highlighting parts of our service they valued that we did not appreciate. This...

Přečíst vše

Prohlédnout si celou recenzi zákazníka

Důvěryhodný zákazník

16 years ago

Datum nákupu: 04/05/2008

Feefo allows us to assess our performance in terms of product and service delivery and…

Feefo allows us to assess our performance in terms of product and service delivery and helps reaffirm our customer relationships by allowing and encouraging their feedback. Positive all round.

Prohlédnout si celou recenzi zákazníka

Neobdržel/a jste pozvánku k recenzi?

O Feefo

Feefo helps both consumers and businesses make the right decisions.    Founded in 2010, Feefo works with 6,500+ brands worldwide to collect reliable and constructive reviews they can learn from and display. We invite verified customers to leave feedback, which results in reliable, fake-free reviews, so consumers can learn how people like them feel about different products and services. And companies can discover what they’re doing right, and where they can improve. This allows Feefo’s clients to create transparent, trusted relationships and deliver exceptional services that their customers can depend on - every time.    We are proud to work with companies, large and small, from household names to local heroes.

Přečíst vše

020 3362 4209

Feefo Barn, Heath Farm, Heath Road East, Petersfield, Hampshire, GU31 4HT, United Kingdom

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Štítky Feefo Ecolabels

Tyto značky potvrzují, že tvrzení společnosti Feefo ohledně životního prostředí jsou jasná a přesná, takže si můžete být jist/a, že nakupujete udržitelným způsobem. Vyvinuto ve spolupráci se společností Ethy.

Viz další značky

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti Feefo

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?