Recenze společnosti Expedia AU

Hotel - Missing Reservation/Relocation

Kristian, As soon as hotel booking is made we immediately send the hotel your reservation details via a secure on-line system or for hotels unable to utilize this system we flag your reservation via both fax & email to the hotel. If a hotel fails to confirm your reservation we have a team in place that outreaches to the hotel to ensure that your reservation is confirmed. Your feedback is hugely valuable as it assists us in ensuring that we're aware of hotels that aren't honouring confirmed reservations or who haven't acted upon reservations that we've notified them of. Please can I ask you to leave a review of your experience (Click on the My Itineraries link at the top of our homepage - www.expedia.com.au and when you access your itinerary you'll see that we've added a link above the pricing on the right hand side which will allow you to add your feedback). With over 205,000 Hotels available on our sites your feedback is hugely valuable for other travellers when choosing a hotel for the trip. Many apologies The Expedia Customer Experience Team