After calling to initially receive details of the holiday, i emailed the agent back to ask a couple of questions but never received a response. I had to call back and the next person was extremely...
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Harry
Esprit
5 years ago
Hello, I'm disappointed to hear that you didn't receive a response to the email you sent before you traveled, as we do aim to respond within 24 hrs and advise this in our email acknowledgment. Please feel assured that our Pre-Departure manager is aware of your comments here. Nonetheless, I'm pleased to hear how your cal handler was extremely helpful during your conversation.
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NA
Natasha
5 years ago
Datum nákupu: 25/09/2019
Co říká Natasha o Esprit:
As my requests were quite specific, it took time to get back to me and i had to chase the first time. But overall, as my request were specific, i got the information i needed to make the decision to...
V easy booking although I had to wait about 10 minutes to speak to someone. Once I’d got through it was seamless and she answered all my questions.
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MI
Michael
Salisbury
5 years ago
Datum nákupu: 23/09/2019
Co říká Michael o Esprit:
We have not travelled with Esprit before and we have an awkward combination of travellers: 2 adults 2 children and. Grandfather. In retrospect the right decision would have been to have been advised...
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Stu
Esprit
5 years ago
Having had a quick look at your booking, I can see that there are two supplements showing on your invoice in relation to your accommodation.
The first is an under occupancy fee which has been charged based on the number of people staying in your room. If a room is not at its full capacity then an under occupancy fee is charged to make up the difference.
A second supplement was also charged based on the facilities in your room. As your room has a balcony it holds an additional charge.
I hope this answers your concerns and I apologise that a member of our team wasn't able to explain this to you over the phone.
Helpful on all fro the booking a large party arriving from different locations accompanied by children
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Důvěryhodný zákazník
5 years ago
Datum nákupu: 12/09/2019
Initialky had problems trying to book through the website as it said there was an error due to an age issue with the lead passenger (I’m 31!!). However when I rang and booked over the phone the...
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Kristina
5 years ago
Datum nákupu: 02/09/2019
Co říká Kristina o Esprit:
Phone answered promptly. My booking was dealt with by a knowledgable and professional member of staff.
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Důvěryhodný zákazník
5 years ago
Datum nákupu: 19/08/2019
Made the booking experience hassle free but also provided sufficient detail to give me the confidence that everything was thoroughly completed
No. 1 for Family Skiing. With over 35 years' experience in the ski industry, Esprit Ski specialise in providing catered ski holidays for the whole family. We offer a wide range of child care solutions to suit everyone’s needs.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
No. 1 for Family Skiing. With over 35 years' experience in the ski industry, Esprit Ski specialise in providing catered ski holidays for the whole family. We offer a wide range of child care solutions to suit everyone’s needs.
