excellent customer care polite very helpful and prompt delivery
Clare
Equilibrium Products Ltd
3 years ago
Thank you for taking the time to leave us such a lovely review, your comments will be passed on to the Team and are much appreciated. Many thanks Clare Crowdy, Customer Care Manager
Thank you for taking time to leave us a review, I am glad to hear that your horse is loving his Massage Pad. Many thanks, Clare Crowdy, Customer Care Manager
Datum nákupu: 29/11/2022
0
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Důvěryhodný zákazník
3 years ago
Very fast dispatch!
Clare
Equilibrium Products Ltd
3 years ago
Thank you for taking the time to leave us feedback, it really is appreciated by all the Team. We are glad to hear that your horse is enjoying his massage! Thank you, Clare Crowdy, Customer Care Manager
Thank you for taking the time to leave us a review, it is much appreciated. Regards, Clare Crowdy, Customer Care Manager
Recenze produktu
Datum nákupu: 28/11/2022
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Důvěryhodný zákazník
3 years ago
Great service easy to use website and parcel well packaged and delivered. My horse enjoys these hayblocks and they help to keep her occupied in her stable. I love these blocks as they provide an...
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Clare
Equilibrium Products Ltd
3 years ago
Thank you for taking the time and trouble to leave us a review. I will ceratinly pass your comment on to our Product Team, we are actively looking at changing our packaging for all our products to ensure we do not use any excess packaging, we have recently changed to a recyclable wrapper for the individual blocks and our other nutrition products. Many thanks, Clare Crowdy, Customer Care Manager
Equilibrium really went above and beyond after I bought a second hand massager off Facebook that was faulty. Their customer service was exceptional. I will now be a life king customer
Clare
Equilibrium Products Ltd
3 years ago
Thank you for taking the time and trouble to leave us a review, it is much appreciated by the whole team. I am so glad we could help you with the issues you were experiencing with your second hand Massage Pad. Many thanks, Clare Crowdy, Customer Care Manager
Easy to order and quick delivery. The hedgerow munch block is my pony's favourite so I was delighted when a block of 5 were on special offer.
Clare
Equilibrium Products Ltd
3 years ago
Thank you for ordering from us and taking the time to leave us a review. I am so glad to hear that you took advantage of our offer on your pony's favourite munch! Many thanks, Clare Crowdy, Customer Care Manager
Although I had a problem with the initial delivery It was sorted out quickly and efficiently.
Clare
Equilibrium Products Ltd
3 years ago
Thank you for taking the time to leave us feedback, we were sorry to hear that your order was in the void with our couriers but so glad to hear that the replacement order was delivered to you. Many thanks, Clare Crowdy, Customer Care Manager
I haven`t received the product yet, apparently its still at Yodels depot!
Clare
Equilibrium Products Ltd
3 years ago
Good Afternoon, thank you for taking the time to leave us a review. I am sorry to hear that your order was delayed with the courier, we have taken this up with the courier and have also placed an order for you for a replacement order. I can see from the tracking that the original order has now been received by you, I have asked the warehouse to rarely experience delays with the couriers we use but sometimes a parcel can be missed by the delivery depot. Many thanks for your patience with your order, Clare Crowdy, Customer Care Manager
RK
Ruth Killeen
3 years ago
Thank you for trying to help with my order and making the end result successful.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.