Thank you for taking the time to leave your feedback. Please contact Katie at our customer service team on 0330 300 4444 to arrange an exchange of your faulty radiator.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
electricradiatorsdirect.co.uk
Electric Radiators Direct
11 years ago
Hello I have been informed that the radiator has now been exchanged. Please do not hesitate to contact us if you need any assistance in the future.
Kind Regards
Paul Walker
Managing Director
Electric Radiators Direct.
Důvěryhodný zákazník
11 years ago
Very quick to respond to my earlier comment which was very impressive. Now have my replacement heater. Thank you. Not often do you find such good customer service.
Ordering was easy . delivery was more difficult and product is poor.
electricradiatorsdirect.co.uk
Electric Radiators Direct
11 years ago
Thank you for your service rating. Very surprised you have had problems fitting. Customers feedback that they are very easy to fit. Each radiator is supplied with a template and can normally be fitted and fully working in about 10 minutes. Please contact Julian Saville on 0330 300 4444. We take customer care very seriously and are sure we can find a solution to restore your confidence.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
electricradiatorsdirect.co.uk
Electric Radiators Direct
11 years ago
I have been advised that Julian has advised on the installation and you now have it fitted. Please do not hesitate to contact us if you need any more assistance, your satisfaction is very important to us.
Kind Regards
Paul Walker
Managing Director
Electric Radiators Direct.
Důvěryhodný zákazník
11 years ago
I am very impressed with the prompt and constructive response to the problem I was having with the radiator. This is now fully resolved and I am pleased with the product and the service.
Důvěryhodný zákazník
11 years ago
I am very pleased with help and assistance provided following a problem I was having fixing the radiator. All is now resolved.
electricradiatorsdirect.co.uk
Electric Radiators Direct
11 years ago
Appreciate your revised feedback and do let us know if you need any assistance in the future.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
I have now bought radiators for all the rooms within my house as i only have a electricity supply. Really good customer service. I struggled getting my head around the programming but Katie put me on...
Přečíst další
electricradiatorsdirect.co.uk
Electric Radiators Direct
11 years ago
Thank you for your comprehensive review. Appreciate your comments on Katie as well. We get a lot of customers who change from storage heaters and find our radiators a good cost effective alternative. It is important though that you use the timers to ensure you get the optimum efficiency from them.
Kind Regards
Paul Walker
Managing Director
Electric Radiators Direct.
Thank you for taking the time to leave your comments. Please let us know if you need any help or advice in the future.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
A lot of our customers have made the switch from storage heaters and found them to be a viable alternative, your comments are much appreciated.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
Sent our radiator to our billing address not our delivery address.
electricradiatorsdirect.co.uk
Electric Radiators Direct
11 years ago
I have checked the order,the delivery address and billing address were both the same. Is it possible there is an error with this feedback?
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
Důvěryhodný zákazník
11 years ago
Excellent, other suppliers sent our radiators to the incorrect address.
electricradiatorsdirect.co.uk
Electric Radiators Direct
11 years ago
Thank you very much for correcting this, much appreciated.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
Thank you for your feedback and please feel free to contact us if you need any assistance in the future.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
Good service goods arrived on time, though packaging was damaged goods inside were safe and undamaged
electricradiatorsdirect.co.uk
Electric Radiators Direct
11 years ago
Thank you for your comments. Because the Plasma towel rads are glass we ensue they are packed extremely well. Glad you are please with the product. I will feedback your comments on the instructions to Haverland who manufacture the product for us.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
when its up and running would be happy to re grade
electricradiatorsdirect.co.uk
Electric Radiators Direct
11 years ago
Thank you for taking the time to leave your feedback. Please let us know if you need any help or advice when you get up and running.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
This is my second order and cannot praise the company enough.
electricradiatorsdirect.co.uk
Electric Radiators Direct
11 years ago
Thank you for your very kind comments and thank you for your repeat business. I am sure you will find the radiators a good alternative to storage heaters, we have thousands of customers who have made the switch already. Please contact us on 0330 300 4444 if you need any assistance when you get up and running.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
Electric Radiators Direct are one of the country's leading retailers of energy efficient designer electric radiators, electric heaters and electric central heating systems tailored to our customers individual requirements.
We are proud to be the UK's biggest supplier of Haverland radiators and are the sole distributor of the ultra slim and energy efficient RCWave range of electric radiators.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Electric Radiators Direct are one of the country's leading retailers of energy efficient designer electric radiators, electric heaters and electric central heating systems tailored to our customers individual requirements.
We are proud to be the UK's biggest supplier of Haverland radiators and are the sole distributor of the ultra slim and energy efficient RCWave range of electric radiators.