Booking fine. The holiday was cancelled and 3 months later i am still waiting for a refund.
Michael
Egypt Escapes
6 years ago
Thank you for taking the time to leave this feedback. We are obviously very sorry to to see that you are unsatisfied with our service. Having investigated your booking we note that your holiday was cancelled due to the demise of Thomas Cook Airlines UK Ltd, who entered into administration on the 23rd September 2019. ATOL opened the claims process on the 7th October 2019 and we are currently awaiting notice of refunds. As soon as we are notified that your claim is settled and we recover your funds this will be refunded without delay. We are currently at 52 days (as of 28th November 2019) since your claim was submitted, someway off three months.
Of course we appreciate the frustration and inconvenience of the Thomas Cook Failure, but please rest assured your funds are secure, you will receive a full refund, but we kindly ask for your patience at this very difficult time. Thank you once again.
the gentleman who i chatted to, was brilliant, we started out on live chat and finished with him calling me to go through finer details... he could not help enough, and even though your advert was...
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Datum nákupu: 03/10/2019
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Důvěryhodný zákazník
Ověřeno Feefo
6 years ago
Great service finding what I wanted for the right price
The explanation of every detail was clearly explained and all my questions were
satisfied. I felt under no pressure at all to buy or to book immediately as i needed to discuss my findings with my...
Having lost my Thomas Cook holiday I wanted something similar. Your company was helpful, although it took a many phone calls and promises of call backs over two days. I discovered eventually that...
Very friendly and organised everything. I’ve tried on numerous occasions to contact the booking so I can add a few nights but to no avail. No response to email
We had a lot of requests and the gentleman I dealt with wasn't the least bit fazed by our requirements and managed to put together a perfect itinary at a very good price. So far very impressed.
Egypt Escapes specialise in Nile Cruise & Stay Holidays with options to stay in Cairo, Giza, Luxor, Aswan or on the Red Sea Riviera in Hurghada, Marsa Alam or their surrounding resorts. We can also offer Egypt Holidays with just a hotel stay in all these resorts. Our travel agents pride themselves on providing the very highest level of customer service.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Egypt Escapes specialise in Nile Cruise & Stay Holidays with options to stay in Cairo, Giza, Luxor, Aswan or on the Red Sea Riviera in Hurghada, Marsa Alam or their surrounding resorts. We can also offer Egypt Holidays with just a hotel stay in all these resorts. Our travel agents pride themselves on providing the very highest level of customer service.