Recenze společnosti Echelon Fitness UK

Hi there, Thank you so much for providing us with your feedback! Kind regards Echelon Fit UK

Hi there, Thank you for taking the time to provide us with your feedback, and we are really sorry to hear that you were disappointed with the service you had received. We can see that you placed an order for an EX3 on the 17th January, with an expected delivery date within 10 - 14 working days. Whilst the banner at the top of the website advises that our delivery lead-time is 3 - 5 working days, the product page for the EX3 clearly stated that it is was on back order with a delivery lead-time of 10 - 14 working days. The messaging had been in place since the 13th January. We are sorry if the messaging was not clear enough, and we have provided feedback to the team who looks after this. Kind regards, Echelon Fit UK.

Hi Kerrie, Thank you for taking the time to provide us with your feedback. We are sorry that your order took longer to deliver than expected however we can see that the delivery has now taken place and we do hope that you are enjoying your purchase! Kind regards, Echelon Fit UK

Hi Daniella, Thank you for taking the time to provide us with your feedback. Having had the opportunity to review your contacts with our Customer Service team, we can see that they had responded to all of your emails however, there was some confusion as to which email address you had contacted them from. We are sorry that your order took longer to deliver than our advertised lead time. Due to the popularity of this product, the EX3 had gone onto back order. We can see that the EX3 was delivered on the 10th February and we hope that you are enjoying your purchase! Please do let us know if we can be of any further assistance. Kind regards Echelon Fit UK

Hey there, Thank you for taking the time to provide us with your feedback. We look forward to seeing you on the leaderboard soon! Kind regards, Echelon Fit UK

Hi there, We are so sorry that your order was delayed. Having checked your order, I can see that it was placed on 16 December to an offshore location. which can take up to 14 working days. However, due to the Festive breaks, this caused a delay to your order being delivered. In addition, due to unforeseen circumstances with our offshore delivery provider, a further delay was caused. We are so pleased to hear that you received your order yesterday and have already assembled it. We look forward to seeing you on the leaderboard soon! Kind regards, Echelon Fit UK

Hi there, We are so pleased to hear that Kerry has been able to resolve your concerns. We will be sure to pass the feedback on to her. Kind regards, Echelon Fit UK

Hi there, We are sorry to hear this. Having reviewed your order, I can see that it was placed on 28 December and whilst our delivery lead-time is 3 - 5 working days, due to the Bank Holidays over the Festive periods, this did mean that deliveries would take a little longer. Our delivery provider have advised that they completed your delivery at 7:23am this morning. It would be great to know how you find the EX5s once you have been able to assemble it. Kind regards, Echelon Fit UK

Hi Kevin, Thank you for your feedback! Kind regards, Echelon Fit UK