Hi Sean,
I apologise that you did not have a pleasant experience in your dealings with us.
Indeed, our customer service team was able to identify that an inconsistency existed between the information we were provided with, and government agency records.
Our team was however able to liase with the ATO and update your records accordingly.
I will ensure that someone from our team will make contact with you in order to follow up and ensure that we only ever provide you with a positive experience in the future.
Please don't hesitate to contact us at any time with any queries you may have.
Josh,
Operations Manager