Recenze společnosti DoorsDirect

Thank you for taking the time to fill in the Feefo questionnaire, we always appreciate comments whether positive or negative from our customers. That is our performance indicator. We are also pleased that you found the sliding doors easy to install, a large percentage of our customers and potential are diy'ers and this also helps give them more confidence to fit themselves. Again many thanks for taking the time and for your positive comments. Kind regards Sean

Thank you again for the kind words and taking the time to fill out the Feefo questionnaire. We are sorry to hear that you thought the end panel was a little pricey albeit a quality end panel. We only use 18mm thick Egger board which is cut down to size then the long edges have a 2mm pvc edging put on to give it the professional and quality look to it. We feel that when our customers buy our quality manufactured sliding doors they will want to finish the wardrobe with a quality product. We do take all comments on board whether positive or negative and we would like to thank you again for taking the time to respond to the questionnaire. Kind regards Sean

Many thanks for the feedback, it is nice to hear that you are so pleased with the sliding doors and our service. Kind regards, Andrew

Many thanks for replying to the Feefo feedback request. I agree that it is often best to use a qualified professional to fit the doors and we were able to help you out with that, although a great number of our customers do actually install their own. Kind regards, Andrew

Thank you for completing a second questionnaire based on your more recent additional shelf order We are all smiling here in the office today because of your kind words We hope yo feel you can pass on the good recommendation to any friends who may need sliding wardrobes and interiors Many thanks again Kindest regards Janet

Thank you very much for your time completing the short Feefo questionnaire. It was great being able t get now only your sliding doors and interiors over by your freight forwarders to you in Jersey but also the additional shelf you required arrived safely as well. We are delighted you are a very happy customer Kindest regards Janet

thank you so much for taking the time complete the Feefo questionnaire. ll feedback is helpful to ensuring we keep on our toes!! We are delighted though that you have given us such glowing recommendation Thank you for your kind words. As a company we do know we are honest and do our best at all times to communicate efficiently, honestly etc but its always great to hear when customers are delighted. We hope you tell to friends as well. Kindest regards Janet

Wow - what a great comment. Thank you so much for the lovely feedback. We do our very best for each and every customer. We think our products are easy to fit so having you say so will be be a great comfort for others who may worry all will go well if they DIY fit them. I have passed you message on to Jim who delivered your doors. Many thanks again Kindest regards Janet

Many thanks for this extra feedback, it is great to hear that you are delighted with your second set of doors. Kind regards, Andrew

Good morning Mrs Haddock, Thank you for taking time out to answer the short Feefo questionnaire. We are very pleased you liked your doors but we are sorry you are unsatisfied with the way we handled your mis-ordering of yor first set. Having been internet retailing over 18 years - yours and one other gentlemen's doors are the only doors ordered with wrong sizes because of an assumption it was an individual door size. On each product on our website it states its the opening width per set you are ordering. The written order confirmation has the sizes on as well and our other gentlemen did notice this and we amended his order pre manufacture. All our products are made to measure so your other the doors weren't re - salable to others by us. You and ourselves did agree the only solution was for you to reorder. I hope your daughter was able to use your first set of doors as you were planning when we last spoke. Kindest regards Janet

Good morning Robin, thank you very much for taking the time out of your busy schedule to answer the Feefo short questionnaire. We really value feedback from our customers to assist us in reviewing how we may improve what we do. its nice to have a reason to smile as well!!! We hope to see you soon Kindest regards Janet