Fast and fresh delivery, great food (so far because most of it is still in the freezer). The centre cut steak was very nice, if I had the choice I would have liked a bigger size option. The...
The box arrived on time & the DPD delivery (for once) worked as it should. The contents of the box that we have tried so far (Beef & Potato Pies and the Cockerel Cushion) have been absolutely...
All the previous and currant orders have been well prepared for journey in polystyrene box with cooler packs enclosed. Courier used is super reliable and keeps me informed on progress till goods...
Excellent produce and always backed up by superb customer service too, which makes a huge difference in this day and age, where customer service is often lacking!
Recenze produktu
Customer Services
Donald Russell
4 years ago
Thank you for taking the time to leave your comments, customer feedback is very important to us at Donald Russell. We are sorry to hear that the King Scallops were not as you anticipated – we never like our customers to be disappointed. Please do feel free to get in touch with us directly; we’d be happy to get this sorted out for you, if we haven’t already done so.
Důvěryhodný zákazník
4 years ago
Thank you for explaining this issue and I can say that the taste of the scallops were superb!
Customer Services
Donald Russell
4 years ago
Thank you for taking the time to leave your comments, customer feedback is very important to us at Donald Russell. We are sorry to hear that the film split on the Meatballs and Spaghetti and thank you for bringing it to our attention – we never like our customers to be disappointed. Please do feel free to get in touch with us directly; we’d be happy to get this sorted out for you, if we haven’t already done so.
There is usually no problem at all regarding delivery. Some of the packagings get lose on the side, maybe because of the dry ice system. The Coq au Vin was delicious, the mini quiches lovely, but we...
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Recenze produktu
Customer Services
Donald Russell
4 years ago
Thank you for taking the time to leave your comments, customer feedback is very important to us at Donald Russell. We are sorry the Beef Bourguignon was not as you anticipated but thank you for bringing it to our attention. We have now been in touch and resolved this to your satisfaction, however please let us know if we can be of any further assistance.
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Důvěryhodný zákazník
4 years ago
Datum nákupu: 24/05/2021
Excellent packaging and consistent on delivery time. Would not want you to leave a frozen food package with any of my neighbours, but I have given a safe place in an outside shed. Do not just leave...
Service excellent and well packaged products. I would certainly order from them again. Good quality meat, etc.
Recenze produktu
Customer Services
Donald Russell
4 years ago
Thank you for taking the time to leave your comments, customer feedback is very important to us at Donald Russell. We are sorry the Meatloaf was not as you anticipated but thank you for bringing it to our attention. We have now been in touch and resolved this to your satisfaction, however please let us know if we can be of any further assistance.
Donald Russell, Royal Warrant holder and Britain's leading mail order meat supplier. Based in Aberdeenshire, Scotland, we are the UK's biggest mail order and online butcher. We champion the art of craft butchery and mature meat on the bone to deliver tender flavoursome cuts to customers.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Donald Russell, Royal Warrant holder and Britain's leading mail order meat supplier. Based in Aberdeenshire, Scotland, we are the UK's biggest mail order and online butcher. We champion the art of craft butchery and mature meat on the bone to deliver tender flavoursome cuts to customers.
