Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Dobies Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/dobies | Feefo

Zobrazení všech 8,728 recenzí

Francis Kirk

3 years ago

Datum nákupu: 13/09/2021

Co říká Francis Kirk o Dobies:

Plants tipped out of pots

Plants tipped out of pots Normally no problem but this time 2 largeish (and not cheap) plants from Dobies in a box marked 'This way up' had obviously been inverted because all the soil had tipped...

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Naomi

Dobies

3 years ago

I am sorry if 2 of your plants appear to have been tipped upside down during transit despite the appropriate labelling. I would have expected the plants to have been packed correctly on despatch so can only assume they were damaged during transit. If there are any problems with the plants please let us know. Your comments are appreciated and thank you for taking the time to leave your review.

Francis Kirk

3 years ago

Today received this reply: 02/11/2021 11:07 Emily (Merchant): Thank you for your feedback. We can see that the Daphne Eternal Fragrence were delivered to you on the 28th September. We hope these arrived to you in good condition as we would expect. If you have any issues with this delivery please contact our customer services team directly and they will be more than happy to resolve any issues for you. We are confident that the Daphne Pink fragrance potted plants will be a gorgeous addition to your garden. I repotted them and wait to see if they have been damaged; growth is slow right now.

Naomi

Dobies

3 years ago

I am sorry to hear of your concerns with the plants you have received and you have contacted Yodel regarding the delivery. As mentioned in our previous correspondence I would have expected the plants to have been appropriately packed so any damage may have happened during transit. At this time of year the plants will not be putting on much growth so you will need to allow some more time. If there are any problems with their development please let our customer service team know on 0333 2405933.

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Kevin George

3 years ago

Datum nákupu: 21/10/2021

Co říká Kevin George o Dobies:

Excellent

Excellent service

Megan

Dobies

3 years ago

Thank you for your 5 star review, we appreciate your brilliant feedback.

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Rita Finlay

3 years ago

Datum nákupu: 21/10/2021

Co říká Rita Finlay o Dobies:

Brilliant packaging, I knew as did the PO to take care of the plants

Certainly buy again, especially as I’ve wanted to try the “Blue Poppies” & made sure I had the right spot, containers and soil ready for them. Looking forward to seeing them bloom and fingers crossed...

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Megan

Dobies

3 years ago

We really appreciate the time you have taken to leave such a brilliant review and are really pleased to hear you will be shopping with us again. We trust the Blue Poppy will give you a gorgeous show come next summer.

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michael blundred

3 years ago

Datum nákupu: 22/10/2021

Co říká michael blundred o Dobies:

Delayed order, no proactive communication

My order was delayed but I received no notice of this until I contacted Dobies' customer service after the expected delivery date had passed. They should have contacted me to inform me of the delay....

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Amy

Dobies

3 years ago

Thank you for your review. We are sorry to hear that there was a delay with your order and that you were not made aware of this until you contacted us. We had some issue with our crop which did cause a delay and we can only apologise that we did not keep you informed of the delays. Kind Regards, Dobies.

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Eileen Whitty

3 years ago

Datum nákupu: 21/10/2021

Co říká Eileen Whitty o Dobies:

The plants arrived before expected and were well packed

Naomi

Dobies

3 years ago

Many thanks for leaving your 5 star review. I am pleased to hear the plants arrived in good time and were packed appropriately. Your comments are appreciated and thank you for taking the time to let us know.

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Jennifer Lang

3 years ago

Datum nákupu: 21/10/2021

Co říká Jennifer Lang o Dobies:

Good service - well packed

Great service. Plants received well packed and in good condition.

Naomi

Dobies

3 years ago

Thank you for your excellent review of our service. I am glad to hear your plants arrived in a good condition and were appropriately packaged. Many thanks for letting us know, your comments are appreciated.

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maureen keating

3 years ago

Datum nákupu: 13/10/2021

Co říká maureen keating o Dobies:

satisfied with service

took longer than I expected to deliver but when the plants came they were extremely well packed and the plants although small looked healthy..it remains to be seen as to how quickly they develop

Amy

Dobies

3 years ago

Thank you for your review. We apologise that delivery took longer than initially anticipated but we are pleased to hear that you are happy with the products that you received. Kind Regards, Dobies

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Emma Harrison

3 years ago

Datum nákupu: 13/09/2021

Co říká Emma Harrison o Dobies:

Great service! Arrived very quickly!

Amy

Dobies

3 years ago

Thank you for your great review! We are pleased to hear that you are happy with the service received and the delivery time. Kind Regards, Dobies.

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Důvěryhodný zákazník

3 years ago

Datum nákupu: 22/09/2021

They arrived in good condition and I am well satisfied

Naomi

Dobies

3 years ago

Many thanks for leaving your positive feedback. I am glad to learn the plants were in a good condition on arrival and you are happy with your purchase.

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Linda ILES

3 years ago

Datum nákupu: 20/09/2021

Co říká Linda ILES o Dobies:

Plants arrived with no damages, as they we're packed well,very pleased with their condition, arrived on time , excellent, and will buy again, thank you.

Naomi

Dobies

3 years ago

I am pleased to know your plants arrived on time, in a good condition and were packaged appropriately. Thank you for taking the time to leave your positive comments.

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Neobdržel/a jste pozvánku k recenzi?

O Dobies

Dobies have been international suppliers of quality flower and vegetable seeds, bedding, bulbs, fruit bushes, trees, horticultural tools and products direct to gardeners since 1894. Dobies continues to build its reputation and loyal customers throughout the UK and worldwide.

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0333 240 5933

Dobies, Long Road, Paignton, Devon, TQ4 7SX, United Kingdom

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Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

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Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti Dobies

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?