Recenze společnosti DisabledHolidays.com

The person who dealt with you is one of the sweetest ladies you could possibly meet. She exemplifies the highest standard of customer care that we all aspire to. Our sales agents do not receive commission like other travel agents because we don’t want our customers to be badgered or pressured. We try to hold the accommodation our customers want for as long as possible but ultimately we need to take payment to avoid losing the holiday. I understand that the lady who looked after you did everything she could to hold your holiday for you as long as possible. The few emails and voicemails she sent to you were for your benefit so that you didn’t lose the holiday you wanted. When she finally did make contact with you she was very upset by the way you spoke to her. I am convinced that she has carried out her duties appropriately, diligently and with your best interests at heart. I am sorry that you have misunderstood her eagerness to help you as badgering. Although we are trained in disability awareness and very experienced in talking to people with disabilities every day we do occasionally come across people who have a different standard to everyone else. If there comes a day when we can ask our customers about their friends (and mean carers) without any confusion I assure you we will change our vocabulary accordingly. I apologise you were offended but can assure you of our best intentions. It does not matter to us who makes the booking but we do need the names of everyone in the party to ensure that everyone on the booking has access to all the park facilities. This is a requirement of our supplier and one that no one has ever complained about before. Regarding releasing the full holiday details to our customers sooner, I will look into this and see what can be done. I apologise that you will not be able to access the caravan until 4pm. This is a requirement set by our supplier. It isn’t ideal but the park does need time to clean up after previous guests. I hope I have addressed all the points you have raised and remain committed to providing you with the highest possible service appreciated by so many of our customers. Kind regards, Paul Nadin Managing Director

Thank you for your feedback. We have changed the way our after sales team works so hopefully these delays won't happen again. I apologise for the inconsistency. Kind regards, Paul Nadin Managing Director

That's great to hear. I will pass on your comments to the team. Thank you. Kind regards, Paul Nadin Managing Director

Thank you for your feedback. You are right to assume so and so would I. I've checked with our admin team and was surprised to learn that we actually don't do this. Or at least we didn't used to until today! Thank you so much for pointing this out. Incidently, if your forms had not been returned to us for any reason we would have contacted you but this is not the same as assuring you that everything is OK. We are committed to continual improvement so this type of feedback is very valuable to us. Thank you very much for helping us to improve our service. I also checked and can confirm that we do have your documents back and everything is in order. May I also wish you a fantastic holiday. Kind regards, Paul Nadin Managing Director

That's fansatic. Thank you very much for your feedback and rating. I will pass on your comments to Natalie who served you. I hope you all have a lovely time on holiday. Kind regards, Paul Nadin Managing Director

Fantastic, Abbey is amazing at her job!!! Thank you for the feedback. Kind regards, Paul Nadin Managing Director

Thank you for sending feedback. Good to hear that Natalie is doing such a great job. I will let her know. Kind regards, Paul Nadin Managing Director

That's great to hear. I will pass on your comments to the team. Thank you. Kind regards, Paul Nadin Managing Director

Thank you for your feedback. It's great to hear we are doing a good job. Wishing you a fantastic holiday. Kind regards, Paul Nadin Managing Director

Thank you for your encouraging feedback. I will pass on your comments to Naomi. She is a star! Kind regards, Paul Nadin Managing Director