Recenze společnosti Diabetes UK Shop

Thank you for taking the time to leave your feedback. We’re very sorry to hear that the case did not give you confidence when testing it ahead of your trip. We completely understand how concerning this must have been when relying on the case to keep medication at the correct temperature while travelling. After you contacted us, we looked into this with the supplier, who advised that if the thermometer probe is not hanging completely freely, this can affect the temperature reading shown on the display. We shared this guidance with you in the hope it would be helpful, but also fully understood that your confidence in the product had been affected, particularly with your travel plans so close. We confirmed a full refund as quickly as possible, and we’re sorry again for the disappointment and stress this caused. If there is anything further we can help with, please contact us at shop@diabetes.org.uk. Kind Regards, Lauren

Thanks for your five-star review, and we are very happy to hear that you are pleased with this product! All the best, the Diabetes UK Shop Team 💙