Recenze společnosti Designers Guild

Thank you for your feedback. We are very sorry that you have not yet received your order. We have tracked this, as your order was despatched from our Distribution Centre according to the Express Delivery requirements specified on your order, however as your house name / number was missing on your order, our couriers have been unable to deliver to you. Please contact us at shoponlineuk@designersguild.com letting us know your full correct address, and we will amend these details, and arrange for the delivery of your order.

Thank you for your feedback. We are very sorry for the delay to your order; this had been held due to out of stock items, however, further to your discussion with our Customer Service Team member, we are very happy to say that your in stock items have been despatched, and you shall be in receipt of these shortly. We are however, very sorry that you did not receive your order confirmation and that you had been unable to retrieve your password. As discussed, our web team are currently looking into this, and we would be happy to reset your password on your behalf. If you have any queries regarding this, please do not hesitate to contact us at shoponlineuk@designersguild.com

Thank you for your feedback. We are very sorry to hear that you are unhappy with our Online Service. We welcome all feedback, as we constantly strive to provide a better service for our customers and would love to hear more about your views. Please email us at feedback@designersguild.com with your comments as to how you feel we may improve upon our website and our Online Service.

Thank you for your feedback. We are very sorry to hear that you were not entirely satisfied with this product. Further to your constructive feedback, we are currently looking to make the textured handle of this blanket more explicit on our website. The blanket is a combination of mohair, wool, cotton and nylon and has been designed to provide a rustic, textured feel; we are very sorry that this is not more apparent on our website, and we are grateful to you for bringing this to our attention.

Thank you for your feedback. Once an order is despatched from our warehouse, customers should receive an email notification of this; both one from ourselves, providing the live tracking details for that order, and one from our couriers once this has been collected from us. Once that order is out for delivery, customers again will receive either a text message or an email notification providing an estimated time slot for delivery. We are very sorry to hear therefore that you did not receive our email notifications. It is possible that these messages may have been filtered by junk mail settings on in your inbox. We are also however, currently looking into this to ascertain whether an error prevented these messages from reaching you and we wish to express our sincerest apologies for this inconvenience.

Thank you for your feedback. We are very sorry to hear of your disappointment with the level of service received from Designers Guild and we offer our unreserved apologies that your order was not delivered within the two days specified on your order. As per our correspondence, this delay had been attributed to an extremely high volume of sales during the initial stages of our sale period and we are sincerely sorry for this. In order to provide our customers with an accurate delivery time scale, we have since updated our delivery information. We likewise provide despatch notifications once an order has left our warehouse, and for all non-rug orders, we are able to provide an estimated time slot of one hour, for the delivery of those items. We therefore hope you will continue to be a valued Designers Guild customer, and we look forward to being of service to you again.

Thank you for your feedback. We are very sorry that an attempt at delivery was made before the scheduled delivery date; we will certainly contact our couriers regarding this, however, we are very pleased to hear that you are now in receipt of your order. If you have any queries regarding your order, please do not hesitate to contact us at shoponlineuk@designersguild.com and our customer Service Team will be very happy to assist.

Thank you for your feedback. Please accept our sincerest apologies for the delay to your order, and that you had not been contacted to inform you of this delay. A team member will be in touch with you very shortly regarding this, and to further iterate our apologies for this error. We look forward to discussing this with you.