Recenze společnosti Designers Guild

Thank you for your feedback. We are very sorry to hear that your order was despatched when it had previously been agreed that this could be held as a goodwill gesture. Your order was returned back to us and as discussed with our customer service team member, we are currently holding this whilst we await confirmation from yourself providing us with a date where you will be available to receive the delivery.

Thank you for your email. We are very sorry that our website had incorrectly specified this item as 100% wool, when this also contained a small quantity of acrylic; we have since your feedback amended this on our website, and we offer our sincerest apologies for this mistake. We can see that a member of our Customer Service Team has been in recent contact with you regarding this, and we are pleased to hear that you are happy with the level of service you have received. If however you continue to remain dissatisfied with your rug, please contact us at shoponlineuk@designersguild.com, and we would be happy to assist further