Highly efficient and superb customer service when I made a telephone enquiry. My order was delivered within a few days and the cushions are the finishing touch to my newly decorated living room. ...
Rug hasn't turned up. No emails. Said 1-2 week delivery. Now already 2 weeks and heard nothing.
Designers Guild
Designers Guild
13 years ago
Thank you for your feedback. We are very sorry to hear that you have not yet received your order. We have unfortunately experienced a delay with this product and you should have received a delay notification email informing you of this. We have checked our system and can see that this was not sent as it should have been; we will check our system for errors regarding this and we are sincerely sorry for this mistake. We are currently anticipating stock of this item to arrive during the W/C 12/08 and you may therefore expect to receive your order shortly after this date. Once your order has been despatched, you will receive notice of this, and the tracking information for the delivery. If you have any queries regarding this, please contact out Customer Service Helpdesk on shoponlineuk@designersguild.com and our advisors would be very happy to help.
Thank you for your feedback. We are very sorry to hear that you are not yet in receipt of your order. We can confirm however that this has been despatched from our Distribution Centre today, and will be scheduled for delivery to you on Monday before 12pm. If you have any queries regarding your delivery, please do not hesitate to contact us at shoponlineuk@designersguild.com and our Customer Service team would be very happy to assist.
Designers Guild offers an ever expanding collection of bedding, rugs, cushions, blankets, throws, quilts, towels, bags and home fragrance with every collection launch, offering superb quality, beautiful design and the very best materials with an extensive colour palette.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Designers Guild offers an ever expanding collection of bedding, rugs, cushions, blankets, throws, quilts, towels, bags and home fragrance with every collection launch, offering superb quality, beautiful design and the very best materials with an extensive colour palette.