Thank you for your feedback. Sorry to hear about the mix-up with the delivery. It's incredibly rare for something like that to happen, but it does show we're human after all. As well as ducks.
Pleased to hear that you got sorted in the end, but I'm more than a little surprised to hear about your experience getting it sorted. We pride ourselves on offering a 5-star experience to all customers, even when mistakes happen - and so I agree that it's disappointing you felt we didn't handle the response to the mix-up in the right spirit. I have to say, with our commitment to customers, that type of thing is even rarer to hear, if at all.
I do hope that you can take my belated comment here in good faith, and as a genuine apology for the inconvenience. We really appreciate support from customers like you, so hope to see you again sometime. Thank you.
