Recenze společnosti DCUK - The Original Wooden Duck Company

Hello Paula. Thank you for your comment. I've caught up with my colleague Katie this morning, and she said that it looks like your order finally made it through the Royal Mail system, despite their recent localised issues? If that is indeed the case, then that's great news. We appreciate your support and patience... and fingers crossed the new DCUK friends have settled in nicely, wherever they may be. Looking at our despatch system, we managed to send out your order within two working days (just after the bank holiday) and so although it's really disappointing for any of our customers to experience delays, hopefully you can appreciate we did what we could from our side of things. In fact, we're also looking at other options for customers in the future, to provide a greater choice with Royal Mail and the current couriers - so that might help even more. It is always upsetting for us when we get a negative review, especially when the overwhelming majority of customers in the last few years have given us top marks. And, especially when the review is based on issues that are almost entirely out of our control. We're all about working hard to ensure a customer experience worthy of 5-stars every single time, and our reputation and review scores are everything to us. With that in mind, please don't hold this recent Royal Mail experience against us here at DCUK, and hopefully we can help to persuade you to shop with us again some time. If you do, I'm confident you'd feel happy enough to give us that positive rating. Thanks again for your understanding, and I'm glad your order finally arrived.

That's really kind of you to say, Susan. Thank you for the lovely feedback. Although they are all modest, I'm sure the team will be really grateful for the positive words. Thank you again.

Thank you for leaving us a positive review - we really appreciate the feedback. If there are ever any other issues with slow delivery across Royal Mail or our couriers, Katie and the team here will do all we can to help. Thank you again.

What a great thing to read - thank you Louise. We appreciate your kind words and feedback. As for the name tags, we do try to offer them as special deals from time to time, as well as promotions with our retail partners - so hopefully you can spot those sometime soon. They are very tactile tags, so we like to think they're worth the little extra for the personal touch. Thanks again.

Amazing. Customers like you make it all worthwhile, Louise. Thank you again for your support and enthusiasm.

Thank you for the comments, Helen. We take huge pride in our hand-carved and painted characters, and on the rare occasion we offer them at a reduced price - they are 100% the same quality as everything else we sell. It wouldn't be an ex-display model either, as all items sold online are brand new. The colours are always going to be slightly different from character-to-character, based on the fact each one is made individually. But, you're right - there should be a close match nonetheless. This sounds like on this occasion, one of our rare defective characters has slipped through, or at least - one that doesn't meet your expectations. We're committed to doing all we can to give every single one of our customers a 5-star positive experience every single time. With that in mind, if you've not done so already, please get in touch with the team via orders@dcuk.com when you get a chance. We'll be more than happy to replace your sorry-looking baby penguin with a more suitable version. And if we can't, we can maybe sort out something else. At least that way, we'll feel a bit better (and hopefully you too) despite the 3-star review. Thank you again for your support.

Hiya Helen. Wow, thank you so much - we're very pleased that you're going to try and revise the ratings from the 3-star ones. That really means a lot to us here at DCUK. I'm impressed that you oiled your penguin... I've not even thought about doing that with my own. Maybe I'm missing a special trick! I'll gladly send you a replacement name tag and ribbon, so will get one in the post tomorrow morning. Thank you again for your patience and understanding. All the best.

Thank you Helen. You rock! We appreciate your support.

Thank you for the lovely review, Natalie. We're really honoured to be able to help you celebrate something so special. Hopefully they helped raise a few smiles. Thanks again.

Wow. This is such a fantastic review. How lovely to get this, after a long week. Thank you for taking the time to give such detailed, positive feedback - it makes us feel all warm and fuzzy. We're so honoured to help you spread the smiles as gifts to others. It's the magic stuff! Oh and glad you liked the car sticker. Wait until later this year - we've got a fab new edition up for grabs with future orders!

That's great. Thank you so much for supporting us, and our retail partners. And, well done on spreading the DCUK smiles to the next generation! You're doing a fab job, and we really appreciate it.

Thank you for your positive review, and for letting us know about the happy gift recipient. That's what we love to hear.

Thank you for taking the time to give us such detailed feedback, Nicola. We're so happy to hear that our DCUK characters are doing what we always hope... bringing people joy and positivity. It definitely sounds like you've had an 'interesting' experience there with Royal Mail. We can only sympathise and like you say, we'll do what we can to pass the feedback on through our channels. We can also work behind the scenes to see about any other options alongside Royal Mail and the couriers we use for online orders. Especially as we're all about delivering (sorry) a 5-star experience for all customers, and so when this isn't the case, it's very disappointing. Even if it's not directly our fault. Thank you for your patience and positivity, and hopefully next time we'll be able to get the 5-stars again.