We're certainly sorry to see there was some confusion regarding your recent return/exchange on some items, which is most regrettable. We understand that returning items can be inconvenient at times, so have worked hard to ensure that the process is quick and straightforward - sadly, that was not your experience here, it would appear. Should that ever be the case, we'll provide any and all assistance that may be needed through live chat, telephone or email.
We'll be in touch shortly to get to the bottom of the issue, and provide assistance with any further return you need to make.
