Recenze společnosti Charles Tyrwhitt

Thank you very much for your kind comments regarding the company. We will definately endeavour to keep our standards up high and maintain the level of the service to our customers.

I am very sorry that we were unable to supply the tie as I appreciate the disappointment caused. It is correct that we do not charge customers for any item, until it leaves our warehouse. In instances like this, we feel it reduces the inconvenience to the customer as they do not need to wait for a refund to be processed. I am glad to see that you feel the service of the company is of a high standard throughout the whole of the order process. I do hope this incident will not deter you from order

I am very sorry to hear that from this order, the Tie is faulty. We offer a flexible three month guarantee which is still applicable to this item, and therefore you are still entitled to return the item to us. Please feel free to use the freepost address below to return the item. Charles Tyrwhitt FREEPOST NAT20390 Milton Keynes MK15 8BR This tie is still available and we will happily exchange it for you. We can even perform a quality check on the item to ensure it leaves us in perfect condition. Please contact us if you would like the item exchanged as we can issue a replacement immediately. I am sorry to hear of your comments regarding the promotions. It was not our intention to make you feel this way as we try to offer similar promotions to all our customers. We certainly do not reward any customers above others and try to make the process as fair as possible. I will pass your comments onto our Marketing Team so they can investigate this issue further. I do hope you will take advantage of our guarantee and that you will be happy with the quality of the tie. I am glad to hear that our website has been of aid to you and made the ordering process easier.