Recenze společnosti Charles Tyrwhitt

Thank you for your kind words regarding our service. It is a great shame that your experience was dented by the arrival of the shirt with the marks on the cuffs. I am sorry this shirt passed through our quality control as this should not have been the case. I admire that you were able to remove the marks on your own, but this is something that should not have been required. If for any reason, you are still not happy with the cuffs of the shirt, please feel free to return it for a exchange using the address below. Charles Tyrwhitt FREEPOST NAT20390 Milton Keynes MK15 8BR I am glad to see that you will be ordering form us again and I am confident we will not let you down in any way on your future purchases. Thank you very much for taking the time to send your feedback to us.

I am very glad to receive your comments regarding our service. It is always great to hear that we are getting it right as we aim to provide an exceptional level of customer service. It is a shame that the fabric of the trousers was not suitable for you. I will definately make sure our Buying and Merchandising Team are aware of this so that we can look into introducing improvements for our future seasons. Your feedback is greatly appreciated so thank you for taking the time to leave your comments.

I am extremely sorry that we are not able to supply the products you desired straight away. I do agree that our current stock management is far from perfect and our Buying and Marketing department are working very hard to rectify this for our future seasons. We do try to minimise the delay and inconvenience caused to our customers as much as possible and I am very sorry that in this case, we were unable to do this to your satisfaction. Please be assured that as soon as we receive the items we will send them to you immediately. Once again, please accept my apologies for the delay. Best regards Customer Services