Good morning.
Thanks for taking the time to share your feedback and more importantly, using our service.
I want to apologise for the experience you had. I can understand the frustration in the dealy and then for getting a cheque which you need to bank. It's not how we want things to go. Most of the time things go just fine.
Having looked at your case, I can see that our bank was not able to verify that the account details and account name matched. We do not know why this happens and are escalating with them. In those instances, and to protect the safety and security of your money, we issue a personal cheque.
But, I can appreciate it takes longer and causes you unnecessary work and we'll try and fix the bugs you rasied.
Your feedback is appreciated though, and I'm pleased we were able to recover money for you.
Many thanks
Tony
Crystal CEO
