Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

CruiseAway Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/cruiseaway | Feefo

Zobrazení všech 1,508 recenzí

MARTA

Ověřeno Feefo

6 years ago

Co říká MARTA o CruiseAway:

The customer service ladies have been very helpful, every time we had a question they have message back and provide us with the right information. Very professional service. Thank you.

Philip Glencoe

Ověřeno Feefo

6 years ago

Co říká Philip Glencoe o CruiseAway:

Very helpful in booking but one or two unanswered emails prior to the boarding was concerning.

Trusted Customer

Ověřeno Feefo

Perth WA Australia

7 years ago

Co říká Trusted Customer o CruiseAway:

Not as personnal over phone as a travel agency

We have not ventured on our cruises as yet, as it is for February and March 2020 Sydney to Perth then Perth to Sydney. Have been told when we looked at these cruises that there was on board credit,...

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Angela

CruiseAway

7 years ago

Dear Mr Evans

I am sorry to hear of your booking experience. As our customers are our most valuable asset, We strive every day to provide an exemplary level of service and make the entire experience as easy and pleasant as possible. I will contact you to discuss the matter in further detail to ensure a positive outcome moving forward.

Kind Regards

Angela Jenkinson

Sales Performance Manger

Trusted Customer

6 years ago

Hi Angela, Just to let you know that we have paid for both cruises on Radiance of the Seas. We had to book our own flights and hotel accommodation before and after Cruise's, with a different supplier as not happy of the choices from Cruise Away, and still no offer of on board credit. Thank you Nigel

Důvěryhodný zákazník

Ověřeno Feefo

6 years ago

Happy Cruisers

Very happy cruisers, always deal with Kerryn she is a delight, knowledgeable and friendly.

Williams

Ověřeno Feefo

Emerald beach

6 years ago

Co říká Williams o CruiseAway:

They could have got our deposit refund $3,600 due to cancellation

Not satisfied in not trying harder to get our deposit of $3,600 refunded back to us

CATHERINE

Ověřeno Feefo

6 years ago

Co říká CATHERINE o CruiseAway:

Responsive, helpful and friendly

Very responsive and helpful

Nigel

Ověřeno Feefo

Sydney

6 years ago

Co říká Nigel o CruiseAway:

Positive outcomes

My wife and I have had consistently good service from our Cruiseaway representative for going on 10 years now. We have on numerous occasions asked for pricing reviews in the runup to specific cruises...

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Kevin

Ověřeno Feefo

Brisbane

6 years ago

Co říká Kevin o CruiseAway:

Yes we will book with Jocelyn on future cruises.

Jocelyn was extremely helpful and always on the ball.

Clementina

Ověřeno Feefo

6 years ago

Co říká Clementina o CruiseAway:

False advertising, con merchants they demand a deposit without sending you an itinerary Promise your deposit refund,I have been waiting for six weeks . Do not book with them

Kylie Cornish

CruiseAway

6 years ago

Dear Mrs Prince, Thank you for your feedback, I would like to help you further can you please email me with your booking number to customerexperience@cruiseaway.com.au. Kind Regards Kylie Cornish Customer Experience Officer.

Clementina

6 years ago

Thank you, I now have received my refund, it took far too long to what I was promised An inconvenience as I had to pay my credit card befor the refund. And thanks for keeping the extra credit card fee

JUNE whalley

Ověřeno Feefo

beeliar w,aus 6164

6 years ago

Co říká JUNE whalley o CruiseAway:

so well looked after that we have again booked another cruise and are now b

because staffwere so helpful

Neobdržel/a jste pozvánku k recenzi?

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti CruiseAway

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?