Recenze společnosti Croi Laighean Credit Union

Thank you for sharing your experience. Since receiving your review, we have contacted you and discussed your concerns. This helped us better understand what happened and identify areas where we can improve our processes. Your card transaction was declined because it was flagged as potentially suspicious. We appreciate how frustrating this was. However, these security measures are designed to protect members’ accounts and funds. Since moving to Visa, our updated process allows members to confirm whether a flagged transaction is genuine, which should help prevent similar situations. We accept that the card information provided should have made it clearer that the security message would arrive through WhatsApp. We have updated our information page and raised this with the card issuer so it can be addressed in future communications. Regarding the payment to your account, our team worked quickly to resolve the issue. We take your concerns on board and are reviewing how we can improve our processes for members. We appreciate that our opening hours may not suit everyone and work hard to balance them with member demand. Three of our four branches open on Saturdays to accommodate our members who are not available to attend in person Monday to Friday, and our dedicated call centre is available six days a week on Freephone 1800 232425. We appreciate the time you took to discuss these matters with us. Your feedback has helped us make improvements, and we hope the actions taken demonstrate that your concerns were listened to and taken seriously.