Hi Judiel,
Thank you for your feedback, I’m sorry to hear that you’re unhappy.
We ask that Contact is made through our website via the Contact Form. This is outlined within the declaration page before you make payment.
We like to keep our premiums as competitive as possible and one of the ways we do this is by not having a large call centre, we therefore do not advertise our phoneline.
We do also have a Live Chat facility which is available during our office hours (M-F 8:30 – 5:30), please note this is for General Enquiries only and we do not obtain quotes, or process amendments/cancellations – these types of requests would need to come via the Contact Form.
Kind regards,
Charli
