Why do furniture stores make shopping such a struggle? Furniture shopping feels so old fashioned, like the internet never happened and customer service & feedback is irrelevant. One day someone's...
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Cousins Furniture Stores
Cousins Furniture
14 years ago
Thank you for your feedback.
We do value your custom and your feedback and we do not try to make any shopping experience a struggle for our customers.
We are currently developing a new ecommerce website which we hope you will see as a positive step in the right direction.
Our apologies for your negative experience but we are pleased that you are happy with your new furniture.
Very bad customer service, highly unsatisfied with my dining table order, we have been told that my furniture will be delivered in 6-8 weeks, however 8 weeks have gone by and nobody contacted from...
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Cousins Furniture Stores
Cousins Furniture
14 years ago
We are sorry if you were misinformed about the delivery of your dining furniture.
The range you have chosen has proven a very succesful seller since being introduced over the last 3 months and stock is currently in back order.
However, we have a better understanding of the volumes of sales of this range now and are able to accommodate a shorter lead time for orders going forward.
Our apologises that we have been unable to improve on the lead time stated on your paperwork on this occasion however we will endeavour to delivery your table and chairs as a matter of urgency as soon as they arrive.
The salesman, Martin O'Connor was very helpful and we visited him a couple of times and he took his time showing and explaining everything to us. I actually had the impression that because of where...
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
