The experience was initially excellent, which was actually why we chose to purchase our goods at Cousins however the delivery experience was one of the worse I have ever known. Management were aware...
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Cousins Furniture Stores
Cousins Furniture
14 years ago
Thank you for your feedback and we are sorry that you feel let down by our delivery service.
We have investigated in to your comments and we understand that as we approached your property it became apparant that we were going to be unable to deliver to your address in our normal size vehicles and at that stage you were contacted by a member of our team to discuss this with you.
It was infact the Store Manager of our Tyseley Store that you spoke to and he liasied with our Distribution Manager for the team to return the same day in a smaller vehicle. I am sorry if this was not made clear when you were discussing the concern.
We have updated our records to ensure that should you place any further orders to this address, we are aware beforehand that we require a smaller vehicle for delivery.
We are sorry for any inconvenience that may have caused.
Love the store. We have visited many times and have bought various household furniture. Service of good standard including delivery men who managed to get the furniture upstairs without any...
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Recenze produktu
Datum nákupu: 09/06/2012
0
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Důvěryhodný zákazník
Ověřeno Feefo
14 years ago
Please use this .space to let us know what you think
helpfull, but don't like paying a surcharge for using credit card, only 7 or 8 pounds but not good business
Cousins Furniture Stores
Cousins Furniture
14 years ago
Thank you for your recent feedback.
We have noted your comments regarding the transaction charge. We do accept various types of payment and the small surcharge purely covers the transaction cost. Payments by debit card do not incur and charge to process and we also accept cash and cheque as alternative payment methods without a charge.
It is normal for any mattress to have settlement on the filling in the high usage areas and we recommend turning/ rotating the mattress on a regular basis to ensure the most even wear. You are guaranteed, therefore please do not hesitate to contact a member of our Customer Service Team on 0121 665 2000 for further assistance if you remain concerned.
Thank you for taking time to give us some feedback as it is very important to us.
Recenze produktu
Datum nákupu: 30/05/2012
0
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Důvěryhodný zákazník
Ověřeno Feefo
14 years ago
Kept their promise and delivery service was satisfactory
Recenze produktu
Datum nákupu: 25/04/2012
0
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Důvěryhodný zákazník
Ověřeno Feefo
14 years ago
Good to browse around, plenty of stock, sales prices excellent
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
