Late delivery, faulty product so re-ordered, total lack of communication
and problems only resolved by involving main board director. Why should
I go back?
Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for your feedback.
We are sorry that you experienced a delay on your order, this should have been communicated to you as we are sorry for your frustration.
As a family business we would of course like you to return to us in the future to experience our normal high standard of Customer Service.
Once again we are sorry for any inconvenience caused and thank you for your feedback.
Sales person was brilliant. Of the two delivery men, one was very pleasant whilst the other was miserable. The feet on the sofas were not positioned correctly and the securing screws were not put in...
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Recenze produktu
Datum nákupu: 28/04/2012
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Důvěryhodný zákazník
Ověřeno Feefo
14 years ago
the sales staff and delivery staff were very professional without being pushy.
Recenze produktu
Datum nákupu: 20/04/2012
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Důvěryhodný zákazník
Ověřeno Feefo
14 years ago
Helpful but not intrusive staff. Good range of furniture and competitive prices.
we wrote to the store and sent two Thank you cards to the wonderful gentlemen who delivered the sofas. They were magnificent, careful, caring and professional
It's really great to go in the store and browse at your leisure without being hassled by anyone. This is our third purchase from the store in 8 months.
Unfortunately following a really good initial contact in store when we purchased the product, we had no more contact at all with the company to either apologise or give an explanation of the 4 month...
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Cousins Furniture Stores
Cousins Furniture
14 years ago
Thank you for your feedback.
We are sorry that you were let down concerning the communication with your order and for the delay we experienced with this supplier earlier this year. The extended lead time with has now been resolved and we do not expect to experience such delays with this supplier in the future.
As a family business, your feedback is important to us and your comments will be dealt with in a positive and constructive manner to ensure we improve our service, where possible, on all occasions.
We do hope that we may have the opportunity of assisting you again and delivering our normal high standards of service at some time in the future.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
