The salesman who served me gave me the impression he couldnt care less whether I made a purchase or not he just looked bored. I left the store with a nasty taste in my mouth and would not recommend...
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Cousins Furniture Stores
Cousins Furniture
13 years ago
We are sorry that you have posted a negative experience.
Your salesperson has been with us a number of years and it is most surprising to receive these comments.
We note that delivery was made within 3 days of ordering and we do not have any note following delivery regarding any damage to the glass panel.
If you wish for us to follow this up for you, please do not hesitate to contact a member of our Customer Service team on 0121 665 2000 and we will be more than happy to assist.
I was quoted on our order form that the order would take approx 8 - 10 weeks. On week 11 we rang to check on the status and they advised that they had a problem with having our color available and...
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Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for your feedback.
Unfortunately, we were not made aware of any delay on your order until we were within a few days of the due date. We are sorry that this was not communicated to you as we would normally advise customers of any delay by phone call or letter.
We have noted your comments and we will ensure that we deal with them in a positive and constructive manner.
Please accept our apologies for any inconvenience caused.
Good service from start to finish. However service was a bit slack when we called in to check progress several weeks into the Order process. We just wanted reassurance has we'd paid in full for x2...
The reason for this is that it took longer than promised for my sofa to be made. I later discovered that the sofa would not fit in through my door and was told I would have to wait again for another...
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Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for your feedback.
We are sorry that your orignal sofa would not fit in to your property. All sofas are designed with standard door widths in mind however unfortunately we cannot legislate for different property layouts and so it is always the responsibility of the customer to ensure that we can access the room of choice.
I am pleased that we were able to assist in a reselection to a more suitably sized combination however your comments regarding members of our team will be investigated.
We do hope that you will give consideration to returning to our stores in the future.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
