Response on behalf of the Owner; We are surprised by your comments. The average score awarded to Woodlands for cleanliness is 8.3 out of 10, which we've been told by Cottages.com is high. Many of our guests have remarked on how clean and tidy the property is.
We mentioned at the start of your stay that the heating was controlled by a timer and turned on for 12 hours a day, while offering to activate it permanently if you preferred. You told us after two days that you were happy with the settings and that they didn't need changing, and we heard nothing more on the topic during your week at the house.
With regard to the gardens, our guests tell us that they are one of the things they love most about Woodlands. With almost an acre to keep tidy, our gardeners visit once or twice a month during the spring and summer, devoting half a day to ensuring that everything is in top condition for all to enjoy. Their visits are necessarily dictated by the weather and the demands of the growing cycle.
The outside lights are working. Our cleaner checks them on a weekly basis and our current guests have told us that everything is functioning properly.
We're sorry that you didn't fully enjoy your stay but as owners we feel it's important that we address inaccuracies so that future guests are aware of the facts and what they can really expect from a stay at Woodlands.
