Thank you for your thoughtful feedback. We're delighted to hear that you found the booking process smooth and the website easy to navigate. We sincerely apologise for the inconvenience caused by the login issue following the system update — your experience matters to us, and we’re working to ensure smoother transitions in future.
We also appreciate your comments regarding group introductions and activity planning. Building connections ahead of time can truly enhance the experience, and your suggestion has been shared with our team for consideration.
It’s wonderful to hear you had an amazing time exploring the USA, made great friends, and enjoyed the company of your Trip Manager and Trip Driver. We’re also grateful for your insights on location drop-offs and walking tours — feedback like yours helps us improve and create even more memorable adventures.
Thank you again for travelling with us.