Took awhile to arrive , but ui think that was because it came from an independent supplier
Karen
Chums
29 days ago
Thanks for your feedback. I am sorry to hear that you were disappointed with the length of time it took to receive your order. Unfortunately, the item you ordered became temporarily unavailable, which resulted in a delay in dispatching your order. While we always aim to fulfil orders as quickly as possible, on this occasion the stock issue impacted our usual service, and I apologise for the inconvenience this caused. Thank you for your patience and understanding, and please accept our sincere apologies for the disappointment caused.
Recenze produktu
Karen
Chums
29 days ago
Thanks for your feedback. It is such a shame your order did not meet your expectations on this occasion. Your feedback is important to us, and we will address your comments with our quality assurance and buying teams for review. Please allow up to 14 days for a return to be received back and dealt with. If you need any further help please contact us.
The Chums service was fine but the delivery method was a wee bit on the slow side - unless the shoes were coming from outside the UK.
Sohith
Chums
28 days ago
We sincerely appreciate your business and your valuable feedback.
Recenze produktu
Sohith
Chums
28 days ago
We are delighted to hear that you are happy with your item. We look forward to you shopping with Chums again soon.
Datum nákupu: 19/08/2026
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Ověřeno Feefo
29 days ago
The service on this delivery was very good. I have an outstanding item on another delivery that is still showing in stock but has yet to arrive. I also have a SUN20 voucher code I could use for items...
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Sohith
Chums
28 days ago
We’re really grateful and appreciate you taking the time to share your rating with us. Thanks for shopping with Chums.
Recenze produktu
Sohith
Chums
28 days ago
We are delighted to hear that you are happy with your item. We look forward to you shopping with Chums again soon.
Sohith
Chums
28 days ago
Thanks for sharing your rating with us. Thank you for your custom.
Sohith
Chums
28 days ago
We truly appreciate your positive feedback, thank you for your custom.
I like the products, but delivery was bad (because Evri, who used to be good to my address but are now constantly failing) and Chum take about 2 weeks to even open a returned package of items to...
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Recenze produktu
Karen
Chums
29 days ago
Thanks for your feedback. I am very sorry to hear of your disappointment with both the delivery of your order and the fit of the item you received. I understand how frustrating it must have been to wait nearly two weeks for your parcel to arrive, only to find that the item was not suitable once received. This is certainly not the shopping experience we want our customers to have. We value your feedback, and your comments regarding both the delivery service and the fit of the item will be passed on to the relevant teams for review. I can see that both the return and refund have been processed for you, and we do hope you continue to shop with us in the future.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.