We truly appreciate your positive feedback, thank you for your custom.
Recenze produktu
Karen
Chums
12 days ago
Thanks for your feedback. It is such a shame your order did not meet your expectations on this occasion. Your feedback is important to us, and we will address your comments with our quality assurance and buying teams. You can of course return any unwanted, unworn items for exchange or refund. If you need any further help please get in touch.
Disgraceful Service.
Item has not arrived after 18 days.
I contacted Chums customer service twice but they didn't even reply.
Having to resort to Credit Card charge back to get a refund.
Karen
Chums
12 days ago
Thanks for your feedback. I'm very sorry to hear of the issues encountered with this recent order. We have contacted you directly via email with more information regarding this review. Hopefully, this will rectify any issues raised here, and we look forward to hearing form you.
Datum nákupu: 20/08/2026
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Důvěryhodný zákazník
Ověřeno Feefo
15 days ago
I have not even had an acknowledgement of the return of the duplicate collected by evri on 11th September
Karen
Chums
12 days ago
Thanks for tour feedback. I am sorry to hear that you are unhappy with the service you have received. I understand your concern regarding the duplicate return parcel that was collected on 11 September 2026 and that you have not received any confirmation from us, please accept our apologies for any inconvenience caused. I can confirm the parcel has been received back and the amount refunded back to your original method of payment on 16/9/26. We normally advise to allow 3/5 days for this to show in your account. If you need any further help please get in touch.
Recenze produktu
Karen
Chums
12 days ago
Thanks for your feedback. It is such a shame your order did not meet your expectations on this occasion. Your feedback is important to us, and we will address your comments with our quality assurance and buying teams for review. You can of course return any unwanted, unworn items for exchange or refund. If you need any further help please get in touch.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.