No problems , the return service worked well and the staff very friendly as well as me being able to understand what they were saying !
Karen
Chums
8 days ago
Thank you for shopping with Chums, we really appreciate your positive feedback.
Recenze produktu
Karen
Chums
8 days ago
Thanks for your feedback. It is such a shame your order did not meet your expectations on this occasion. Your feedback is important to us, and we I will address your comments with our quality assurance and buying teams for review. I can see that both the return and exchange order have been processed for you, and we do hope you continue to shop with us.
Prompt delivery, within a week. Free no hassle returns which I admit I only use occasionally as usually very happy with purchases.
Anirudh
Chums
1 day ago
We sincerely appreciate your business and your valuable feedback.
Recenze produktu
Anirudh
Chums
1 day ago
Thanks for sharing your rating with us. Thank you for your custom.
Anirudh
Chums
1 day ago
We are delighted to hear that you are happy with your item. We look forward to you shopping with Chums again soon.
Datum nákupu: 31/08/2026
0
Sdílet
MR
Mrs Margaret Robinson
Ověřeno Feefo
10 days ago
Co říká Mrs Margaret Robinson o Chums:
Arrived on time and well wrapped
Anirudh
Chums
1 day ago
Thanks so much for sharing your experience with us. At Chums we appreciate your feedback.
Recenze produktu
Anirudh
Chums
1 day ago
We are delighted to hear that you are happy with your item. We look forward to you shopping with Chums again soon.
Datum nákupu: 05/09/2026
0
Sdílet
MB
Mr Bernard Brookes
Ověřeno Feefo
GBR
10 days ago
Co říká Mr Bernard Brookes o Chums:
Very 😊
Anirudh
Chums
1 day ago
We are grateful that you took the time out to leave us this positive review.
Recenze produktu
Anirudh
Chums
1 day ago
We are delighted to hear that you are happy with your item. We look forward to you shopping with Chums again soon.
Datum nákupu: 05/09/2026
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
10 days ago
Service good items poor quality
Karen
Chums
8 days ago
Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.
Recenze produktu
Karen
Chums
8 days ago
Thanks for your feedback. It is such a shame your order did not meet your expectations on this occasion. Your feedback is important to us, and we will address your comments with our quality assurance and buying teams for review. You can of course return any unwanted, unworn items for exchange or refund. If you need any further help please get in touch.
Thanks for your feedback. I am sorry to hear that you were disappointed with the substitute item you received. Unfortunately, the original item you ordered was unavailable, and a substitute was sent as an alternative. However, I understand that the replacement did not meet your expectations, and I appreciate your decision to return it. Please accept our apologies for any disappointment caused by the unavailability of the original item and for any inconvenience this situation may have caused. If you need any further help please get in touch.
Recenze produktu
Karen
Chums
8 days ago
Thanks for your feedback. I am sorry to hear that you were disappointed with the substitute item you received. Unfortunately, the original item you ordered was unavailable, and a substitute was sent as an alternative. However, I understand that the replacement did not meet your expectations, and I appreciate your decision to return it. Please accept our apologies for any disappointment caused by the unavailability of the original item and for any inconvenience this situation may have caused. If you need any further help please get in touch.
Service was reasonable. It was the state of a good quality product that was the problem with the insect infestation that was going onto the bed.
Karen
Chums
8 days ago
Thanks for your feedback. It was lovely to speak with you today to discuss your review. I understand that you felt unable to use the items due to an insect infestation within the packaging, and I appreciate how concerning and disappointing this must have been. Please accept our sincere apologies for the distress and inconvenience caused. We take reports of this nature very seriously and as discussed with you, we have logged the matter with our Warehouse Manager for further investigation. Following our initial checks, we can confirm that there have been no reported issues with the stock currently held, and the products we obtain and supply have been found to be free from any similar concerns. Thank you for bringing this matter to our attention. Your feedback is invaluable in helping us maintain the high standards our customers expect. If you need any further help please get in touch.
Recenze produktu
Karen
Chums
8 days ago
Thanks for your feedback. It was lovely to speak with you today to discuss your review. I understand that you felt unable to use the items due to an insect infestation within the packaging, and I appreciate how concerning and disappointing this must have been. Please accept our sincere apologies for the distress and inconvenience caused. We take reports of this nature very seriously and as discussed with you, we have logged the matter with our Warehouse Manager for further investigation. Following our initial checks, we can confirm that there have been no reported issues with the stock currently held, and the products we obtain and supply have been found to be free from any similar concerns. Thank you for bringing this matter to our attention. Your feedback is invaluable in helping us maintain the high standards our customers expect. If you need any further help please get in touch.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.