I received my order fine but I had ordered the wrong shoes so returned them and as before you said it would take 14 days which have gone now.
Karen
Chums
8 days ago
Thanks for your feedback. I am sorry to hear that you are unhappy with the returns process and the length of time it took to receive your refund. Having investigated this matter further, I can confirm that your returned parcel was received by our warehouse and processed within the 14-day returns time frame that we advise customers to allow. A refund was subsequently issued on 11/09/26 to your original method of payment. Thank you for bringing your concerns to our attention, and please accept our apologies for any disappointment caused.
Recenze produktu
Karen
Chums
8 days ago
Thanks for your feedback. I am sorry to hear that you are unhappy with the returns process and the length of time it took to receive your refund. Having investigated this matter further, I can confirm that your returned parcel was received by our warehouse and processed within the 14-day returns time frame that we advise customers to allow. A refund was subsequently issued on 11/09/26 to your original method of payment. Thank you for bringing your concerns to our attention, and please accept our apologies for any disappointment caused.
Datum nákupu: 01/09/2026
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Důvěryhodný zákazník
Ověřeno Feefo
9 days ago
It was easy to order on line, and delivery was just as they said it would be, no problems
Anirudh
Chums
1 day ago
We’re really grateful and appreciate you taking the time to share your rating with us. Thanks for shopping with Chums.
Recenze produktu
Anirudh
Chums
1 day ago
We truly appreciate your positive feedback, thank you for your custom.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.