I have had difficulties returning the dress as there is no Evri drop off nearby.
Karen
Chums
2 months ago
Thanks for your feedback. I am sorry to hear that the item was not as expected and that you have decided to return it.
As there is no convenient Evri drop-off location near you, we have arranged for the parcel to be collected from your address. Once the item has been received back and processed by our returns team, your refund will be issued to your original payment method.
Please allow a few working days for the refund to appear in your account after it has been processed.Thank you for your patience and understanding. If you have any further questions, please do not hesitate to get in touch.
Recenze produktu
Karen
Chums
2 months ago
Thanks for your feedback. I am sorry to hear that the item was not as expected and that you have decided to return it.
As there is no convenient Evri drop-off location near you, we have arranged for the parcel to be collected from your address. Once the item has been received back and processed by our returns team, your refund will be issued to your original payment method.
Please allow a few working days for the refund to appear in your account after it has been processed.Thank you for your patience and understanding. If you have any further questions, please do not hesitate to get in touch.
Delivery good but though asked for delivery refund it's not happened
Karen
Chums
2 months ago
Thanks for your feedback. It is such a shame your order did not meet your expectations on this occasion. I will address your comments with our quality assurance and buying teams. I can confirm that the refund of the return postage cost has now been processed. Please allow a few working days for the funds to appear in your account, depending on your payment provider.
I apologise for the delay and any inconvenience this may have caused. Thank you for your patience while we resolved this for you.
If there is anything else we can help with, please do not hesitate to contact us.
Recenze produktu
Karen
Chums
2 months ago
Thanks for your feedback. It is such a shame your order did not meet your expectations on this occasion. I will address your comments with our quality assurance and buying teams. I can confirm that the refund of the return postage cost has now been processed. Please allow a few working days for the funds to appear in your account, depending on your payment provider.
I apologise for the delay and any inconvenience this may have caused. Thank you for your patience while we resolved this for you.
If there is anything else we can help with, please do not hesitate to contact us.
Datum nákupu: 01/07/2026
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
2 months ago
very quick
Sohith
Chums
2 months ago
Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.
Recenze produktu
Sohith
Chums
2 months ago
We are delighted to hear that you are happy with your item. We look forward to you shopping with Chums again soon.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.