Postage was already paid on purchase £5.95. They tried to deduct another £5.95 when I returned the item. Had to speak to a Manager to rectify
Karen
Chums
2 months ago
Thanks for your feedback. Upon further investigation, I can confirm that the postage refund has already been processed and has been credited back to your original method of payment. Depending on your bank or payment provider, it may take a few working days for the transaction to appear on your account.
If you have not received the refund after this time, please let us know and we will be happy to investigate further. Thank you for your patience, and please accept our apologies for any confusion caused.
Recenze produktu
Sohith
Chums
2 months ago
Thanks for sharing your rating with us. Thank you for your custom.
Datum nákupu: 27/06/2026
0
Sdílet
MR
Mr Peter Russell
Ověřeno Feefo
GBR
2 months ago
Co říká Mr Peter Russell o Chums:
Price nd delivery ok
Sohith
Chums
2 months ago
Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.
Recenze produktu
Karen
Chums
2 months ago
Thanks for your feedback. I am sorry to hear that the item was not as expected.
Having reviewed your query, I can see that the item has been altered to fit. Unfortunately, once an item has been modified or altered from its original condition, we are unable to accept it back for an exchange or refund, as it can no longer be resold. I appreciate this may be disappointing, however our returns policy requires items to be returned in their original, unaltered condition. If you need any further help please contact us.
Datum nákupu: 27/06/2026
0
Sdílet
MF
Mr Graham Field
Ověřeno Feefo
2 months ago
Co říká Mr Graham Field o Chums:
good
Karen
Chums
2 months ago
Thanks for taking the time to leave a review.
Recenze produktu
Sohith
Chums
2 months ago
Thanks for sharing your rating with us. Thank you for your custom.
Sohith
Chums
2 months ago
We truly appreciate your positive feedback, thank you for your custom.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.